Senior Revenue Enablement Manager

Summary

Join Human Interest as a Sr. Revenue Enablement Manager to lead the design, development, and maintenance of impactful learning programs for Sales, Partnerships, Customer Onboarding, and Customer Success teams.

Requirements

• BA degree or equivalent years of experience required
• Understanding of SaaS business motions and customer lifecycle
• 5+ years of experience in Customer Success and Operations enablement role focused training content design, education, or related Learning and Development position
• Excellent verbal and written communication skills
• Ability to work in an organized, efficient manner at a fast pace with changing requirements
• Strong attention to detail, project management skills, and can work independently with cross-functional teams
• Well-versed in problem identification, needs and learner analysis, educational strategies, curriculum strategies and requirements scoping, adult learning theory, implementation strategies, and effective evaluation and feedback methods

Responsibilities

• Consult, design, and deploy impactful learning experiences for new and tenured employees
• Partner with Customer Success Operations leadership to review training needs and knowledge gaps, develop plans to address them, and close the loop with data
• Facilitate course review process to ensure alignment with field expectations and needs
• Lead stakeholders through the design process and make key recommendations for design with learner’s needs in mind
• Regularly assess, adjust, and create learning materials to ensure our learning solutions are up to date and keeping pace with product changes/releases
• Identify and recommend the use of instructional design strategies, technologies, and applications
• Leverage rapid, agile development techniques and processes to produce content quickly
• Collaborate with trainers to ensure they are supported and equipped with the learning tools, materials, and structure needed to execute training sessions
• Where necessary, facilitate courses that enable role-specific competencies using both instructor-led and self-guided courseware
• Maintain a deep understanding of key Human Interest products and develop learning experiences that help clients leverage this service to achieve their business objectives
• Strive to continually innovate the learning experience

Benefits

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Generous PTO and parental leave policies
• Addition Wealth - Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
• Lyra - Enhanced Mental Health Support for Employees and dependents
• Carrot - Fertility healthcare and family forming benefits
• Candidly - Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; quarterly lifestyle stipend