Field Service Engineer

Summary

Join Loma Systems as a Field Service Engineer (FSE) and provide exceptional customer service while servicing metal detection, X-ray, and check-weighing products throughout Quebec. This remote/travel hybrid role requires extensive travel (80%+) and involves commissioning, testing, maintaining, and repairing equipment at customer sites. You will troubleshoot issues, document activities, promote additional product offerings, and conduct on-site training. The ideal candidate possesses a minimum of 3 years of field service experience, strong technical skills, and excellent communication abilities. Loma Systems offers a hands-on, team-oriented environment within a larger organization, ITW.

Requirements

• High school diploma required
• Minimum 3 years of previous experience in field customer service work or 4 years of military experience required
• Knowledge of and experience in diagnosing, troubleshooting and repairing electro-mechanical equipment in the field and ability to identify root-cause
• Take pride in being organized with regards to completion of paperwork, expense reports, etc
• Must be self-motivated with an inner drive to exceed expectations
• Ability to read, comprehend and interpret complex technical information involving mechanics and electronics. This includes interpretation of schematics and electrical diagrams
• Professional communication with an ability to resolve customer issues and defuse conflict
• Must be capable of a desire to learn a diverse set of products and continually improving product knowledge
• Strong ability to use electronic test equipment such as Multi-meters
• Ability to accept changes in a fast paced and changing environment; enjoy taking a hands-on approach in solving problems
• Work independently with little supervision while managing difficult and high-pressure customer situations
• A role model of Loma’s behaviors (Hands-on, One Team, Positive Mindset, Delivering on our Commitments, Taking the initiative)
• Proficient with office software applications required
• Ability to work overtime and weekends
• Must have a valid driver’s license and a good driving record
• Must be able to travel extensively (80% or more approximately) as required to service our customers
• Must be able to work within tight spaces and environments that may be noisy, odorous, dusty, cold and hot on a regular basis
• Must be able to lift and/or move up to 60 lbs. regularly
• Must be able to stand for long periods of time as well as walk, twist, bend, kneel, crawl, crouch, reach, climb and work in awkward positions on a regular basis

Responsibilities

• Travel and deliver efficient field support to our customers in the food and pharmaceutical industries
• Verify that machines are operating at peak efficiency by proper calibration and testing
• Commission and test machines using certified test procedures, perform preventative maintenance and emergency service at customer sites
• Accurately document and report all service related activities. These include, but are not limited to submitting Electronic Service Reports, Calibration Reports and Expense Reports at appropriate intervals per company established procedures
• Promote sales of additional Loma product offerings such as service contracts, new equipment leads, spare parts kits, etc
• Provide timely feedback on equipment reliability and design
• Maintain a satisfactory parts inventory and requisition additional parts required to perform normal FSE duties
• Maintain all company property, including laptop, cell phone, safety equipment and tools in good working condition
• Exercise safe working practices and procedures at all times
• Conduct on-site training with customer’s personnel to ensure proper operation of equipment
• Hold meetings with customers, including scope and exit meetings
• Participate in the rotation of weekend on-call duties and after-hours phone support
• At Loma’s team environment, frequently communicate between the field and the internal office support staff on technical related issues
• Attend refresher training classes and FSE meetings with other service team members to promote continuous improvement of technical and non-technical skillsets

Preferred Qualifications

Associates degree from a technical school preferred

Benefits

Remote work, flexible hours