Field Service Technician

Summary

Join our team as a customer support specialist, providing on-site and remote assistance for the maintenance and installation of Sharpsmart's services. You will lead projects, manage service cases, schedule logistics, train clinical teams, and analyze data to forecast requirements. Responsibilities include stock optimization, customer training, and exceeding customer expectations. This role requires a minimum of two years of customer service experience, preferably in healthcare, along with project management, problem-solving, and excellent communication skills. A valid driver's license is also needed.

Requirements

• Minimum of 2 years’ experience within a customer facing service provision role preferably in the Healthcare sector
• A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations
• Project management and problem-solving ability
• Excellent communication skills (verbal, written, listening)
• Understanding of Microsoft programmes (excel, word, power point)
• Understanding of the Health Care Industry
• Valid Driver's license

Responsibilities

• Provide on-site and remote customer support for routine maintenance of services and future customer requirements
• Project lead on installation and ongoing maintenance of Sharpsmart’s services
• Manage service cases through cause, effect, analysis methods
• On-site logistics scheduling, planning and training
• Implementation training and guidance to clinical teams
• Analyse data and plan and forecast requirements for new and existing business
• Analyse and complete stock optimisation to improve contract efficiencies
• Provide customer familiarisation and handover training of contracts