Field Service Technician

Summary

Join our team as a customer support specialist and project lead, providing on-site and remote support for Sharpsmart services. You will manage service cases, plan logistics, train clinical teams, analyze data, and optimize inventory. The ideal candidate has at least two years of customer service experience in healthcare, excellent communication skills, and project management abilities. A valid driver's license is required. The salary range is $70,000-$80,000 per year.

Requirements

• Minimum of 2 years’ experience within a customer facing service provision role preferably in the Healthcare sector
• A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations
• Project management and problem-solving ability
• Excellent communication skills (verbal, written, listening)
• Understanding of Microsoft programmes (excel, word, power point)
• Understanding of the Health Care Industry
• Valid Driver's license

Responsibilities

• Provide on-site and remote customer support for routine maintenance of services and future customer requirements
• Project lead on installation and ongoing maintenance of Sharpsmart’s services
• Manage service cases through cause, effect, analysis methods
• On-site logistics scheduling, planning and training
• Implementation training and guidance to clinical teams
• Analyse data and plan and forecast requirements for new and existing business
• Analyse and complete stock optimisation to improve contract efficiencies
• Provide customer familiarisation and handover training of contracts

Benefits

$70,000 - $80,000 a year