Fraud Operations Manager

Summary

Join Eneba's Fraud Operations team as a Team Manager and lead a team of fraud analysts in protecting our growing e-commerce marketplace. You will oversee the entire fraud detection and prevention process, from identifying and preventing fraudulent activities to educating users. Develop and implement new fraud prevention strategies and tools, collaborating with product and tech teams. Manage and mentor a team, setting goals and providing feedback. Collaborate with internal and external stakeholders to ensure effective fraud management and compliance. Monitor and report on fraud trends, providing recommendations for improvement. This role requires strong leadership, analytical, and communication skills, along with experience in fraud management within the gaming or e-commerce industry.

Requirements

• 4+ years of experience in fraud management and prevention, preferably in the gaming or e-commerce industry
• Strong knowledge of fraud detection and prevention methods, tools, and systems
• Analytical mindset with the ability to interpret complex data and identify patterns, experience with SQL is an advantage
• Problem-solving and simplification skills with an open attitude and a data-driven approach to decision-making
• Ability, willingness, and comfort operating in a highly uncertain, fast-paced environment where priorities might change and resources might be limited
• Strong leadership and team management skills
• Excellent communication, collaboration and stakeholder management skills, working effectively across a variety of functions and levels, incl. external parties
• Experimentation design and implementation expertise, clearly demonstrated knowledge and high cadence of validation. Financial and business model acumen, specializing in marketplaces and platforms
• Good English level is required, proficiency is preferred

Responsibilities

• Develop and implement fraud prevention strategies, for creating best-in-class fraud prevention systems and tools, in line with the overall business strategic directions while ensuring Eneba’s stable growth
• Improve and oversee the fraud detection and investigation process, ensuring timely and accurate resolution of fraud cases and disputes
• Manage a team of fraud analysts, including setting goals, providing feedback, coaching and ensuring their overall professional development
• Collaborate with internal and external stakeholders, such as marketing, product, engineering, customer service, legal, and law enforcement, to ensure effective fraud management and compliance
• Facilitate the identification and implementation of new fraud detection tools and technologies
• Monitor and report on fraud trends, patterns, metrics, and provide recommendations for improvement and optimization
• Share market and internal data insights cross-functionally as well as to management

Preferred Qualifications

Experience with SQL

Benefits

• Opportunity to join our Employee Stock Options program
• Opportunity to help scale a unique product
• Various bonus systems: performance-based, referral, additional paid leave, personal learning budget
• Paid volunteering opportunities
• Work location of your choice: office, remote, opportunity to work and travel
• Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes