General Manager

Summary

Join Taskrabbit as a General Manager to lead the Canadian market's growth, manage the country's P&L, and achieve net revenue and contribution margin targets. Collaborate with cross-functional teams to develop market strategies and operational plans. You will be accountable for both customer demand generation and ensuring strong tasker supply and fulfillment. Responsibilities include shaping the Canada strategy, overseeing tactical execution, driving market expansion, and managing local initiatives. The role requires strong leadership, data analysis, and communication skills. Some travel within Canada and the US is required.

Requirements

• 8+ years of experience in driving commercial growth of a business
• Demonstrated experience managing cross-functional teams, capable of overseeing multiple people across different functions and levels of seniority
• Be comfortable working heavily with data, and operating at a fast pace in an entrepreneurial environment
• Excellent communication and relationship building skills, and be comfortable presenting to large groups regularly
• An exceptional ability to balance creative thinking with strong business judgment and analytical skills
• Problem-solving abilities in both data-rich and data-poor environments; ability to both delve into the details and engage meaningfully on higher-level strategy
• A natural inclination to take initiative and ownership, with the ability to independently navigate ambiguous situations and balance multiple priorities

Responsibilities

• Lead the strategy and implementation to grow the Canadian market
• Manage the country P&L
• Hit targets for net revenue and contribution margin
• Work closely with cross-functional teams to set a market strategy
• Set efficient tactical and operational plans to meet commercial goals
• Develop strong propositions for both customers and taskers
• P&L responsibility for the Canada business
• Set the vision for the Canada team that covers marketing, partnerships, supply, and fulfilment
• Be accountable for both sides of the marketplace: generating demand as well as ensuring strong supply health and task fulfilment
• Be responsible for value propositions on both sides of the marketplace
• Shape the Canada strategy to deliver core commercial goals including revenue and contribution margin
• Oversee all tactical and operational execution for all functions within Canada
• Own market expansion and localization strategy, including the development of city-specific go-to-market strategies and localization of Taskrabbit’s offering
• Drive local/cultural marketing ideas, initiatives, and channels to increase brand awareness, in partnership with marketing
• Identify and pursue potential external partners to help grow the Canadian business, in collaboration with the global partnerships team
• Collaborate with cross-functional stakeholders to action on key market opportunities
• Manage on-the-ground initiatives that optimise and improve local fulfilment, supply activation, and client retention

Preferred Qualifications

• Bilingual French and English
• An understanding of the dynamics underlying a two-sided marketplace
• Experience working for a global brand

Benefits

• Employer-paid health insurance
• 401k match with immediate vesting for our US based employees
• Generous and flexible time off with 2 company-wide closure weeks
• Taskrabbit product stipends
• Wellness + productivity + education stipends
• IKEA discounts
• Reproductive health support
• Remote-First Company