SwissBorg is hiring a
German Customer Service Agent in Portugal, Estonia

Summary

The job is for a Customer Support role at SwissBorg, a fintech company offering crypto trading services. The role requires multilingual skills, adaptability, empathy, time management, and technical understanding of FinTech. Benefits include flexible working hours, vacation days, BORG bonus, MacBook, annual retreats, continuous learning opportunities, and a welcoming environment for diverse candidates.

Requirements

• Multilingual: Fluency in English and German is a must, other languages are a plus
• Working in customer-centric and customer-facing environment
• Listening and reading to fully understand
• Finding the best solution for users concerns and questions
• You are well adaptive in a changing environment (we are developing and improving every day, this means that the way we work also changes)
• You are tolerant and empathic and good at finding win-win solutions
• Organising your time and tasks and being on time
• You are good at thinking outside the box
• You are interested in FinTech and are generally tech savvy
• You are able to take the initiative in improving the processes and systems
• You are able to well evaluate the situation and take best possible decisions in unexpected situations
• Ability to work on multiple tasks independently with minimal supervision

Responsibilities

• Get to know our product and the crypto world if you're not familiar with it yet
• Play around with our app to be able to relate to our users with ease
• Offer top notch customer service for our community members in English and in French or German; additional language is a merit
• Help our users via e-mail or chat thread
• Work based on a 24/7 rotating shift pattern with the flexibility to work from home during night shifts etc
• Organise your daily work and occasional projects or project based tasks efficiently

Preferred Qualifications

Good understanding of Blockchain ecosystem is an advantage

Benefits

• Freedom to build the company of your dreams
• Learn with (super cool) experts in finance, engineering, AI, psychology and business
• BORG bonus based on our meritocratic system
• Flexible working hours
• 25 working days of vacation + local holidays
• We'll provide you with a MacBook and a cutting edge tech stack to help you do your best work
• Annual company and team retreats - We’d love to see you at the next one!
• Continuous learning and development opportunities