Remote Customer Service Agent

Summary

Join Formlabs to bring groundbreaking professional 3D printers to the desktops of every designer, engineer, researcher, artist, and dental and healthcare professional in the world. As a Customer Service Agent, you will remotely support users in learning the ins and outs of 3D printing via phone, email, and chat, keep customers ridiculously happy, feed customer reports back to our international engineering team, and print in 3D to your heart's content.

Requirements

• Are business-fluent in written and spoken German and English
• Care about customers and are a communication expert
• Like to demonstrate expertise and are capable of leading customers to solutions
• Know how to avoid or solve conflicts and have great analytical skills
• Are good at administrative tasks and not afraid of long to-do lists

Responsibilities

• Remotely support users in learning the ins and outs of 3D printing via phone, email, and chat
• Keep customers ridiculously happy
• Feed customer reports back to our international engineering team
• Print in 3D to your heart's content

Preferred Qualifications

• Additional business fluency in French, Italian, or Spanish
• Experience with 3D modelling, printing, and digital fabrication
• Experience providing technical support for hardware products
• Familiarity with ticket or case management systems (e.g., ServiceCloud)
• Experience in a fast-growing startup environment

Benefits

• On-site lunch 3x a week
• Private health insurance with Medicover
• Shares in the company
• Flexible vacation policy
• Free beverages and snacks at the office
• Unlimited 3D prints
• A monthly or quarterly public transportation pass
• An inclusive, dog-friendly office with diverse and inspiring colleagues
• Development opportunities both in-house and off-site
• Fun team events