Remote Global Healthcare Manager

Summary

Join Carrot Fertility as a Global Operations Manager and contribute to the company's growth by providing high-touch support, implementing frameworks, and augmenting program offerings. You will partner with teams to support departmental and company-wide goals.

Requirements

• 6+ years of professional experience
• Bachelor’s degree

Responsibilities

• Deliver on priorities and KPIs related to tier 2 support of members, provider network growth, and journey offerings
• Work closely with key country consultants to leverage their expertise and contributions towards company OKRs; this would include capacity and resource planning alignment with consultants
• Pair with in-country team members to support and expand our partner provider ecosystem
• Support expansions for our full suite of programs in EMEA including fertility, adoption, surrogacy, pregnancy, menopause and low-testosterone
• Work closely with Global Operations teammates to elevate Carrot’s strategic positioning within the global healthcare and provider ecosystems across Carrot’s fertility and family-forming programs
• Collaborate with other Global Operations team members and consultants, as well as with cross-functional partners across member and customer service teams to deliver on departmental and company-wide goals
• Drive operational improvements and processes that support the team in delivering a high-quality member and customer experience

Benefits

• Health and wellness benefits
• Retirement savings plans
• Short- and long-term incentives
• Parental leave
• Family-forming assistance