Ventura TRAVEL is hiring a
Global Operations Specialist

Summary

Join us at Ventura TRAVEL – a group of specialized travel brands that unleash the adventurer in every person! As our new Global Operations Specialist, you will play an integral role in our common mission: to create and support successful travel brands that change the world for the better. You'll act as a flexible problem-solver, stepping in wherever needed to resolve operational challenges. You will be a troubleshooter and have a significant impact on day-to-day operations by allowing our Director of Operations to focus on the big picture of management and strategy.

Requirements

• You have at least 4+ years of experience in tourism operations
• Organized and a great problem-solver, especially during high season and emergencies
• You are tech-savvy, comfortable with, and curious about new technologies
• Prior experience recruiting and training tour guides and/or managing reservations and suppliers (e.g., hotels)
• You are fun to be around—your colleagues will enjoy working with you!
• Fluent in English

Responsibilities

• Serve as the go-to person for addressing unexpected operational issues, handling crises, and/or stepping in to cover during peak times
• Block and manage reservations for all the services required for the trips that may be assigned to you as part of your quarterly focus
• Check all corresponding invoices and send them for payment to our Finance team
• Negotiate with service providers by ensuring the highest quality standards and competitive provider costs for our growing portfolio of trips in Africa, Asia Pacific, and Japan
• Support efforts in recruiting and training tour guides, ensuring that we have skilled and knowledgeable guides who align with our company’s values and quality standards
• Continuously identify and implement improvements in tour operations, from internal processes to supplier workflows, that reduce costs, enhance efficiency, and elevate customer experience
• Find quick and cost-efficient solutions to operational emergencies and support tour guides on the ground

Preferred Qualifications

• Prior operational experience in Africa, Asia Pacific, and/or Japan
• Experience in designing or delivering online training programs
• Proficiency in another language relevant to the position (e.g., French and German, our clients' languages, or Japanese and Thai)

Benefits

• Freedom to be creative in achieving results
• International & friendly working environment
• Quarterly Social Days and Team Events
• Work out of other offices in the Ventura network around the world
• Opportunity to constantly learn and grow
• We care about the well-being of your employees (regular O3, satisfaction surveys etc.)
• Yearly 2-week-offsite, if we achieve our goals
• Participation in the overall company's profits