Growth Account Manager

Summary

Join Docker's growing team as an Account Manager, focusing on retaining and expanding our customer base. You will collaborate with sales and customer success teams, manage renewals, and drive account growth through upselling and expansion into new departments. This role requires strong customer management skills, experience with Salesforce and Google Suite, and a strategic mindset. You will be responsible for forecasting renewals, providing executive updates, and contributing to product feedback. Docker offers a remote-first environment with various benefits including parental leave, technology stipends, and professional development opportunities.

Requirements

• 2+ years of demonstrated success in Sales, Customer Success Management, or Account Management capacity
• Strong experience with Force Management and Command of the Message selling methodology
• Strong process management and adherence to policy
• Strong customer management skills, including soft skills. Ability to demonstrate a strategic mindset to enable persuasive conversations with customers
• Ability to react and adapt to potential rapid shifts in priorities and organizational policies
• Willingness and desire to take on additional tasks or pilot projects that are beneficial to the department or to the organization
• Strong interpersonal skills and the ability to work effectively with a wide range of individuals in a diverse community
• Ability to develop a concerted work environment, and represent the team’s contributions and value in the wider sales ecosystem: you bring and drive credibility
• Proficient in Google Suite, and Salesforce

Responsibilities

• Collaborate with the new sales team to ensure seamless customer experience from day 1 of their relationship with Docker
• Create and maintain a relationship with a large customer base with focus on high utilization of Docker products and identify areas of opportunity to expand to new product lines
• Own, drive and manage the renewals process to ensure high customer retention and satisfaction
• Partner with the Customer Success organization to fully understand and develop a clear enablement strategy for each customer to realize the full value of their subscription based on data-driven decisions
• Maximize account growth opportunities by expanding into additional departments, upselling to higher-level subscription plans, and increasing the revenue per seat
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive expansion and renewal to on-time closure
• Provide executive management with complete visibility to renewals and solicit executive involvement as required
• Accurately maintain/update a rolling 120-day forecast of renewals in your territory and ensure any uncovered risk is clearly communicated in order to develop resolution strategies
• Collaborate with marketing and product to deliver timely feedback from customers on Docker products and services to help cross functional teams deliver valuable programs
• Adopt new initiatives and programs proactively and act as a subject matter expert and mentor to other members of the extended team and achieve customer success and strategic targets for minimizing attrition
• Engage in strategic account planning with key stakeholders at a management level to ensure accountability across teams
• Achieve and exceed assigned renewal and growth targets

Benefits

• Freedom & flexibility; fit your work around your life
• Home office setup; we want you comfortable while you work
• 16 weeks of paid Parental leave
• Technology stipend equivalent to $100 net/month
• PTO plan that encourages you to take time to do the things you enjoy
• Quarterly, company-wide hackathons
• Training stipend for conferences, courses and classes
• Equity; we are a growing start-up and want all employees to have a share in the success of the company
• Docker Swag
• Medical benefits, retirement and holidays vary by country