GTM Enablement Manager

Summary

Join Included Health as their Go-To-Market Enablement Manager and partner with Growth and Client Organizations to develop and deliver comprehensive enablement programs. You will design and deliver onboarding and ongoing role-specific curriculum, incorporating external professional development programs and streamlining knowledge management. This role demands end-to-end responsibility for enabling GTM teams across various topics, including deep product knowledge, role-specific skills, and operational and process updates. The ideal candidate possesses a deep understanding of the sales process, client lifecycle, methodologies, and tools, and a proven track record of creating effective GTM enablement programs. You will thrive in ambiguity, operate effectively in a matrixed environment, and demonstrate excellent communication and presentation skills. This role reports to the Director, GTM Enablement.

Requirements

• 4+ years of experience in GTM Enablement or Training, focused on both pre- and post-sales teams and processes
• Healthcare/benefits industry experience is required
• Proven ability to design and deliver impactful enablement programs that drive measurable results, grounded in adult learning principles
• Demonstrated success in working effectively with cross-functional teams to align priorities and execute enablement plans and ongoing knowledge management
• Proven ability to build strong relationships and foster harmony and consensus across teams
• Ability to use data to inform enablement priorities, measure impact, and recommend improvements
• Demonstrated strong analytical skills, with the ability to interpret data and translate insights into actionable enablement strategies
• Excellent communication, presentation, and facilitation skills, with the ability to convey complex information clearly and concisely
• Strong program management and organizational skills to manage multiple enablement initiatives in a fast-paced environment

Responsibilities

• Cultivate and maintain strong relationships with leadership and team members across both Growth and Client Organizations to understand their needs and strategically align enablement priorities
• Serve as a trusted partner on GTM enablement best practices, ensuring effective execution and accountability throughout the enablement cycle
• Collaborate with Business Operations, Marketing, Product, and other relevant teams and cross-functional service delivery partners to align enablement priorities, objectives, and establish shared execution plans
• Partner with subject-matter experts to develop and deliver impactful enablement content that turns strategy into high-performing execution of the strategy within both the Growth and Client Organizations
• Design and execute comprehensive enablement programs, including onboarding, role-specific training, and applied learning to reinforce knowledge retention and skills application translating enablement into action and business outcomes
• Co-create and manage high-quality GTM enablement content, such as playbooks and best practices documentation
• Partner with the GTM Enablement Coordinator to maintain a knowledge repository and learning management system for easy access to resources, tools and training
• Partner with Business Operations to understand areas for improvement within the Growth and Client Organizations and provide data-driven enablement recommendations
• Track and measure the effectiveness of enablement programs using key metrics to inform continuous improvement
• Regularly report insights to Growth and Client Organization leadership and the GTM Enablement team
• Drive enablement initiatives from conception to completion, demonstrating strong project management skills to navigate the organization, build consensus, and ensure successful delivery

Preferred Qualifications

• PMP certification or equivalent project management experience is a plus
• A minimum of 4-5 years of direct training experience combined with 7-10 years of commercial experience is highly preferred

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
• 12 weeks of 100% Paid Parental leave
• Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies
• Work-From-Home reimbursement to support team collaboration home office work