GTM Onboarding Program Manager

Summary

Join Wrike's Global Revenue Enablement team as the Global Onboarding Program Manager, where you will own, optimize, and scale the company's global onboarding experience for new hires in Sales and Customer Success. You will partner with various teams to ensure a streamlined and engaging onboarding journey. Key responsibilities include program ownership, cross-functional alignment, ongoing evaluation, data-driven optimization, training development, facilitation and coaching, and reporting and insights. The role requires a strong understanding of AI technologies and their application in enablement to accelerate new hire ramp, scale coaching, and embed intelligent automation. This position offers a chance to make a significant impact on new hire success and overall team productivity. Wrike offers a variety of benefits, including paid vacation, sick leave, life and health insurance, a fitness plan, parental leave, volunteer days, remote work options, and a utility allowance.

Requirements

• 1+ year in a similar role within a SaaS organization or a professional qualification in a related field
• Proven program management skills with strong organizational capabilities
• Exceptional communication and stakeholder management skills
• Ability to handle multiple projects and priorities in a fast-paced environment
• Self-motivated, proactive, and solution-oriented with a growth mindset
• Ability to work effectively both independently and as part of a global team

Responsibilities

• Own, manage, and continuously evolve the global onboarding program to meet business needs and stakeholder feedback
• Partner with GTM, Product, HR, and Ops to optimize new hire experience for product knowledge, process understanding, and systems proficiency
• Conduct regular assessments of the onboarding program to ensure alignment with role-specific competencies and GTM goals
• Analyze key performance metrics, identify gaps, and drive improvements to enhance ramp time and productivity
• Collaborate with GTM leadership to create engaging training content, including certification rubrics, eLearning modules, and hands-on exercises
• Lead strategic training sessions, provide real-time feedback, and drive accountability in new hires
• Monitor new hire progress, deliver detailed reports on development milestones, and surface insights for leadership
• Accelerate new hire ramp through adaptive onboarding paths
• Scale coaching and feedback via AI-driven simulations and content suggestions
• Embed intelligent automation across onboarding workflows in Wrike
• Partner with RevOps and Enablement Tools to ensure AI supports GTM productivity goals

Preferred Qualifications

• Proficiency with Wrike is an advantage
• Experience developing and facilitating training programs for GTM roles
• Proficiency with tools like Salesforce, SalesLoft, Vitally, Tableau, RISE, or Clari
• Knowledge of data analysis and reporting to measure program effectiveness

Benefits

• 28 calendar days of paid vacation
• Sick leave compensation
• Life insurance plan
• Health insurance plan
• Fitness plan (800 EUR/year)
• Parental leave
• 2 volunteer days
• Full-remote & On-demand access to Co-working space
• Utility allowance (30 EUR/month, subject to taxation)