GTM Systems Manager

Summary

Join UpGuard, a leading global technology employer, as a Revenue Operations Specialist and contribute to the company's mission of protecting the world's data. You will play a crucial role in optimizing the company's GTM systems, automating workflows, and leveraging AI-driven solutions to enhance the revenue team's productivity. This role involves managing and enhancing the revenue tech stack, building integrations, and driving automation to unlock new levels of productivity. You will be responsible for eliminating bottlenecks in sales and customer success processes, leveraging AI-powered solutions, configuring and managing various revenue tools, architecting the tech stack, designing and maintaining integrations, establishing well-architected design patterns, and staying ahead of industry trends.

Requirements

• 5+ years of experience in GTM Systems, Rev Ops, or a similar role
• Proficiency in HubSpot, Outreach, Gong, n8n and/or similar tools
• Strong technical skills, including the use of workflow automation tools (n8n, Workato, Zapier) and exposure to  API integrations built via code (Python, JavaScript, or similar is a plus)
• Experience working with AI within automation and analytics tools. As well as a proven ability to create prompts that transform data into actionable insights for teams or tools to utilize
• A proactive mindset—you don’t just fix issues, you prevent them before they happen
• Deep understanding of sales and customer success workflows and how technology can optimize them

Responsibilities

• Eliminate bottlenecks in sales and customer success processes through smart automation and workflow enhancements
• Leverage AI-powered solutions to improve productivity, reduce manual tasks, and enable data-driven decision-making
• Configure, optimize and manage tools like HubSpot, Outreach, Gong, Clay,  n8n, Nooks and various other revenue tools
• Architect our tech stack as a competitive advantage, not a bottleneck, by continuously identifying new technologies to experiment with whilst managing any emerging duplication or inefficiencies
• Design, build, and maintain integrations between revenue systems natively, via workflow automation (n8n), reverse-ETL and via custom APIs
• Establish well-architected design patterns that maintain data integrity, governance, and hygiene across platforms
• Establish monitoring that proactively identifies issues early and stops or minimises them before they impact downstream teams
• Stay ahead of industry trends and bring new technologies and strategies that can accelerate revenue growth

Preferred Qualifications

• Experience working in a high-growth SaaS organization
• Knowledge of revenue/GTM tools and a passion to innovate with emerging technology
• Experience building complex automation with large datasets

Benefits

• Monthly Lifestyle subsidy: use this for financial, physical and mental wellbeing (all regions)
• WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard (all regions)
• Generous Annual Leave/PTO allowances: time to recharge your batteries (all regions)
• 18 weeks paid Parental Leave: irrespective of parenting role (all regions)
• Personal Leave allowance: this includes sick & carer’s leave (all regions)
• Fully remote working environment: whilst we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance (all regions)
• Top-spec hardware: all team members will be provided with top-spec laptops for their role (all regions)
• Personal device security & online privacy protection subsidy: UpGuard provides team members with a paid subscription to personal device security & online privacy protection platform (all regions)
• Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work (all regions)
• 1500 USD annual Learning & Development allowance: to support your career development all team members will be able to expense development opportunities against this allowance (all regions)