Headway is hiring a
Head of Insurance Operations

Summary

Join us and help change mental healthcare for the better. As the Head of Insurance Operations at Headway, you'll play a pivotal role in transforming mental healthcare accessibility. You’ll lead and scale a mission-critical team, shaping and optimizing insurance operations that impact providers, patients, and payers nationwide.

Requirements

• You bring 12+ years of experience in operations or strategy at high-growth companies, with a strong preference for backgrounds in health-tech, with a focus in revenue cycle management or insurance
• You have 5+ years of experience leading high-performing teams, with a proven ability to recruit, manage, and develop top talent, including other managers
• You excel at building and nurturing strong relationships across diverse teams, including product, engineering, data science, analytics, finance, and with external partners
• You have a proven track record of setting ambitious targets, creating strategic plans, and driving your team to achieve them
• You thrive in fast-paced, high-growth startup environments, embracing the change and ambiguity that come with them
• You’ve successfully built, scaled, and optimized operational processes in a tech-enabled environment
• You are motivated by the opportunity to make an impact on one of our generation’s defining problems: affordable mental healthcare
• You seek out opportunities to tackle unfamiliar challenges, navigate ambiguity, and shape strategic outcomes
• You’re an inspiring coach and team leader who motivates your team to exceed expectations

Responsibilities

• Lead Revenue Cycle Management: Oversee and optimize all aspects of revenue cycle management, including collections, claims processing, benefits and eligibility verification, patient billing, payment reconciliation, and roster management
• Optimize and Scale Insurance Operations: Drive the continuous improvement and scalability of our insurance operations, while managing the day-to-day activities that ensure the seamless functioning of our core insurance business
• Grow and Scale the Team: Lead, mentor, and expand a team of high-performing operations professionals, driving success in a fast-paced, dynamic startup environment
• Build Strategic Partnerships: Cultivate and manage relationships with senior operational leaders at health plan partners, using these relationships to align on shared goals and drive success in key performance metrics
• Collaborate Cross-Functionally: Work closely with teams across product, engineering, partnerships, data, finance, and executive leadership to align on strategy, execute initiatives, and achieve company-wide objectives
• Drive Strategic Planning and Execution: Lead quarterly and annual planning for your department, including budgeting, headcount planning, setting OKRs, and coordinating with external partners for key launches and initiatives

Benefits

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development