Head Of Operations

Summary

Join Fort Health as their Head of Operations and play a pivotal role in expanding and improving their virtual pediatric mental health services. Working closely with the CEO and Medical Director, you will oversee clinical operations, drive strategic growth, enhance operational efficiency, and ensure regulatory compliance. This leadership position requires a proven track record in healthtech operations, strong strategic thinking, and exceptional communication skills. The ideal candidate will have experience scaling operations in a high-growth company and possess a deep understanding of the insurance system. Fort Health offers a competitive compensation and benefits package, including flexible paid time off, remote work options, and a supportive work environment.

Requirements

• 8-12 years of experience in operations (Director level and up) and prior experience in VC-backed healthtech companies with impact across multiple geographies, various services, and high complexity of tasks
• Prior experience in VC-backed healthtech operations with a deep understanding of the insurance system (payer relations, reimbursement negotiation, etc.)
• Strong strategic thinking and execution skills, with the ability to translate vision into action
• Exceptional leadership and communication skills, with a track record of building and leading high-performing teams
• A bachelor’s degree is required
• Mission-driven with a passion for improving access to mental health services
• A collaborative and adaptable leader who thrives in dynamic, fast-paced environments
• Strong financial acumen and analytical mindset, with the ability to drive data-informed decision-making
• High emotional intelligence and excellent interpersonal skills
• A forward-thinking innovator who embraces technology and process improvement

Responsibilities

• Own and build the clinical operations function end-to-end with key KPIs in mind, such as patient outcomes, patient NPS, patient growth/churn, and gross margins (therapy, psychiatry, collaborative care)
• Own the clinician forecasting model (1099 and W2) and collaborate with the medical organization on hiring, onboarding, training, and management of the medical staff (40+ today)
• Manage the customer/call center operations team to ensure high-quality patient engagement and streamlined workflows
• Monitor patient outcomes to support a high level of care for patients
• Drive the design, implementation, and documentation of new clinical protocols with co-authorship from the medical leadership
• Strengthen relationships with payers to enhance reimbursement rates and terms
• Work with the CEO and leadership to identify new growth areas for the organization
• Identify areas of improvement (efficiency) in the medical organizations. Collaborate with the Head of Product to implement rapid solutions and drive new product features (e.g., patient analytics portal, pre-auth, etc.)
• Own & optimize the performance of the revenue cycle management team to drive improved reimbursement and revenue capture from payer partners
• Drive the design, implementation, and documentation of new clinical protocols with co-authorship from the medical leadership
• Collaborate with Head of Clinical Operations to ensure measurement-based care dashboards are up-to-date, reporting is standardized, and outcomes are being measured against industry benchmarks and internal targets
• Liaise with legal and monitor federal/state, FDA/DEA regulatory compliance

Preferred Qualifications

• Experience in behavioral or mental health is a bonus but not required
• An MBA or equivalent advanced degree is preferred
• Bonus points if you have a clinical background but are not required (e.g., RN, NP, MD, etc.)

Benefits

• Competitive compensation, including equity and benefits package
• Flexible Paid Time Off
• 9 Company Holidays
• Company shut-down between Christmas and New Year
• Health, Dental, Vision, and other supplemental insurance plans offered
• Remote Work: Enjoy a 100% remote work environment with meaningful touchpoints with the team. Work from anywhere in the US!
• Supportive Culture: Join a supportive peer network with access to clinical support and consultation from experienced leaders
• Cutting-Edge Resources: Access consultation and resources from our non-profit partner to integrate cutting-edge treatment protocols and ensure our client's highest standard of care
• Collaborative Environment: Work alongside driven colleagues who place the patient at the center of our care model and focus on the pediatrician as our key stakeholder & partner