Linde is hiring a
Head of Partner Operations

Logo of Linde

Linde

πŸ’΅ ~$163k-$209k
πŸ“Remote - United Kingdom

Summary

Join UNiDAYS as the Head of B2B Partner Support and oversee all aspects of partner support, ensuring a seamless experience for our B2B2C partners. As a leader, you will be responsible for managing a team based across the UK, Australia, and US, and working closely with commercial operations, billing teams, and other stakeholders to provide effective cross-functional support.

Requirements

  • Significant experience in a B2B client / partner operations role (e.g., Sales Operations, Partner Operations, Revenue Operations)
  • Extensive leadership experience, ideally having led remote teams across multiple time zones
  • Extensive knowledge of CRM/ERP tools, experience working with Salesforce as part of the support process is highly desirable
  • Experience of affiliate / partner marketing and having working knowledge of affiliate network technology is highly desirable
  • Comfortable working with senior executives and individual contributors across Commercial, Product, Support and Sales Operations areas

Responsibilities

  • Developing pre-sales capabilities to collaborate with partners to understand their needs, present our solutions, and create customised proposals
  • Defining and owning the end-to-end launch process for new partnerships
  • Managing regular launch prioritisation meetings with the commercial team to ensure we’re focusing on the right launches that support commercial account plans
  • Creating new partner launch plans, working closely with the business development team
  • Executing partner promotional activity, including making relevant changes to the partner connect / marketing teams and notifying the commercial team when work is complete
  • Ongoing management of evergreen partner offers, ensuring our partner codes are working correctly and we have sufficient codes available
  • Creating the link between our partners and the UNiDAYS finance team relating to our manual billing process
  • Submitting credit requests via our CRM system for monthly return/cancellation data from partners
  • Ensuring all sold media IO’s values are added into our affiliate networks in the relevant months and with the correct reference numbers to support a more effective revenue recognition process
  • Confirming that rates are accurately reflected within the relevant affiliate network where commercial team are making changes to our partners contracts
  • Working closely with commercial operations to understand the necessary skills and resources to meet business and partner demands
  • Defining service levels for partners, collaboration with Commercial Operations, Billing team, Cat. Leaders, MD Identity as well as Financial Ops

Benefits

  • 25 days holiday per year increasing with length of service, plus flexible bank holidays
  • Competitive salaries
  • 4pm finishes every Friday
  • Company bonus scheme
  • Company pension scheme
  • Private health insurance (Vitality)
  • Income protection policy
  • Life assurance policy
  • Employee Assistance Program
  • Enhanced parental leave pay
  • Core hours with flexibility around how/when you manage your time
  • Regular team building activities
  • The latest tech and hardware will be supplied from day one
  • Good Vibes Program: virtual parties, pottery classes, wellness classes and guest speakers to foster connections and improve engagement outside of the office!
  • Support for home working for all new team members, with Β£150 towards any additional furniture needed

Share this job:

Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.

Similar Remote Jobs

Please let Linde know you found this job on JobsCollider. Thanks! πŸ™