Head of Partner Operations

Summary

Join UNiDAYS as the Head of B2B Partner Support and oversee all aspects of partner support, ensuring a seamless experience for our B2B2C partners. As a leader, you will be responsible for managing a team based across the UK, Australia, and US, and working closely with commercial operations, billing teams, and other stakeholders to provide effective cross-functional support.

Requirements

• Significant experience in a B2B client / partner operations role (e.g., Sales Operations, Partner Operations, Revenue Operations)
• Extensive leadership experience, ideally having led remote teams across multiple time zones
• Extensive knowledge of CRM/ERP tools, experience working with Salesforce as part of the support process is highly desirable
• Experience of affiliate / partner marketing and having working knowledge of affiliate network technology is highly desirable
• Comfortable working with senior executives and individual contributors across Commercial, Product, Support and Sales Operations areas

Responsibilities

• Developing pre-sales capabilities to collaborate with partners to understand their needs, present our solutions, and create customised proposals
• Defining and owning the end-to-end launch process for new partnerships
• Managing regular launch prioritisation meetings with the commercial team to ensure we’re focusing on the right launches that support commercial account plans
• Creating new partner launch plans, working closely with the business development team
• Executing partner promotional activity, including making relevant changes to the partner connect / marketing teams and notifying the commercial team when work is complete
• Ongoing management of evergreen partner offers, ensuring our partner codes are working correctly and we have sufficient codes available
• Creating the link between our partners and the UNiDAYS finance team relating to our manual billing process
• Submitting credit requests via our CRM system for monthly return/cancellation data from partners
• Ensuring all sold media IO’s values are added into our affiliate networks in the relevant months and with the correct reference numbers to support a more effective revenue recognition process
• Confirming that rates are accurately reflected within the relevant affiliate network where commercial team are making changes to our partners contracts
• Working closely with commercial operations to understand the necessary skills and resources to meet business and partner demands
• Defining service levels for partners, collaboration with Commercial Operations, Billing team, Cat. Leaders, MD Identity as well as Financial Ops

Benefits

• 25 days holiday per year increasing with length of service, plus flexible bank holidays
• Competitive salaries
• 4pm finishes every Friday
• Company bonus scheme
• Company pension scheme
• Private health insurance (Vitality)
• Income protection policy
• Life assurance policy
• Employee Assistance Program
• Enhanced parental leave pay
• Core hours with flexibility around how/when you manage your time
• Regular team building activities
• The latest tech and hardware will be supplied from day one
• Good Vibes Program: virtual parties, pottery classes, wellness classes and guest speakers to foster connections and improve engagement outside of the office!
• Support for home working for all new team members, with £150 towards any additional furniture needed