Head of Revenue Operations

Summary

Join NexHealth, a healthcare system innovator, as the Revenue Operations Manager to accelerate innovation in healthcare by connecting patients, doctors, and developers. As a key member of the operations team, you will partner with cross-functional teams to improve execution of pre- and post-sales processes, optimize transitions across teams, own customer attribution models, and drive key operational metrics.

Requirements

• 5+ years of experience leading Revenue Operations or Sales Operations for high-growth B2B SaaS
• Experience working with multiple customer and product types concurrently
• Deep knowledge of tools in the Revenue stack: Salesforce, Hubspot, LeanData, etc
• Capable of building complex sales forecasting models
• Comfortable building automated dashboards with solutions like Klipfolio
• Experience growing teams from scratch and managing managers
• Experience supporting large go-to-market teams (200+ people)

Responsibilities

• Partner cross functionally with Sales, CS, and Finance teams to improve execution of pre- and post-sales processes
• Continuously optimize transitions across teams throughout the customer journey (Marketing->Sales->CS)
• Own the customer attribution model. Work with Marketing to ensure all top of funnel activities are captured and tracked and data integrity is preserved
• Help drive key operational metrics and analysis for the Sales organization like quota attainment, pipeline coverage, queue efficiencies, stage conversion rates
• Support core CS operational processes such as renewal/retention/health/risk forecasting
• Develop reporting & dashboards to show performance, trends, opportunities, and risks across the customer lifecycle
• Work with the Business Systems team to Implement data governance framework that ensures data integrity and single source of truth
• Own the development and enforcement of Standard Operating Procedures for Revenue Operations to ensure process adherence and data quality throughout the customer journey (for example, product and pricebook SOP)
• Perform data analyses on large and disparate datasets to gather insights required to make key business decisions, including renewal data, product adoption, and book of business planning/resourcing
• Continuously develop and scale the team to support the needs of the organization

Benefits

• Competitive salary plus equity
• Full Medical, Dental and Vision
• Unlimited PTO