Head of Revenue Operations

Summary

Join a growth company that revolutionizes package delivery by creating exceptional experiences for customers and drivers as the Head of Revenue Strategy & Operations, leading the team to drive day-to-day operations of the Commercial organization.

Responsibilities

• Lead the team to drive day-to-day operations of the Commercial organization (Sales, Account Management, Partnerships and Marketing)
• Organize the Commercial team reporting cadence for the Chief Commercial Officer
• Optimize workflows across the Commercial organization
• Lead deal and customer status review
• Assign territories and quotas, and continue to optimize the assignment
• Define and track KPI and rep performances
• Define and track the sales incentives and compensation plans; maintain scorecards to support performance management requirements
• Ensure forecast and data integrity and accuracy in all pipeline, sales bookings, revenue, and expansion systems
• Provide training, procedural compliance, and policy enforcement across the operation
• Implement marketing and sales technology tools and automation to enhance analytics, efficiency, accuracy, and team productivity
• Provide data-driven insights to inform the company strategy
• Develop and execute a comprehensive revenue growth strategy aligned with Veho's strategic objectives inclusive of market analysis, competitive positioning, and customer segmentation
• Gather and analyze account/ICP intelligence (in collaboration with Competitive Intelligence)
• Identify and navigate revenue and market-oriented risks that could impact revenue generation and growth by developing strategies to minimize risks associated with market changes, customer churn, and economic conditions; create real-time feedback loops on significant trends and market movements
• Analyze market trends, competitor pricing, customer preferences, and willingness to pay to inform pricing decisions (in collaboration with Finance)
• Enforce pricing compliance across the organization for different customer segments