Sago is hiring a
Helpdesk Associate
Sago
๐ต ~$150k-$222k
๐India
Please let Sago know you found this job on JobsCollider. Thanks! ๐
Summary
Join our team as a Customer Service Representative and provide exceptional service to Sago respondents, driving satisfaction and retention. Key responsibilities include intake, triage, investigation, and response to inquiries, assessing respondent needs, working with internal teams, escalating complex issues, and staying up-to-date on Sago's technologies and procedures.
Requirements
- Proficient in Microsoft Office including Word, Excel and PowerPoint
- Experience working with cloud-based software
Responsibilities
- Intake, triage, investigate, and respond to inquiries directed to Sagoโs respondent help desk, maintaining our companyโs reputation for high-quality service
- Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible
- Work with internal teams to troubleshoot issues that impact respondent experiences
- Escalate complex issues appropriately and follow up to ensure timely resolution
- Learn and stay up-to-date on Sagoโs technologies and procedures
- Follow appropriate communication procedures, guidelines, and policies
- Other duties as assigned
Benefits
- Free Drop facility in EST Shift (Up to 50 Kms from office location)
- Free Gourmet Tea/ Coffee
- Mediclaim benefit
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Please let Sago know you found this job on JobsCollider. Thanks! ๐