Helpdesk Associate

Summary

Join our team as a Customer Service Representative and provide exceptional service to Sago respondents, driving satisfaction and retention. Key responsibilities include intake, triage, investigation, and response to inquiries, assessing respondent needs, working with internal teams, escalating complex issues, and staying up-to-date on Sago's technologies and procedures.

Requirements

• Proficient in Microsoft Office including Word, Excel and PowerPoint
• Experience working with cloud-based software

Responsibilities

• Intake, triage, investigate, and respond to inquiries directed to Sago’s respondent help desk, maintaining our company’s reputation for high-quality service
• Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible
• Work with internal teams to troubleshoot issues that impact respondent experiences
• Escalate complex issues appropriately and follow up to ensure timely resolution
• Learn and stay up-to-date on Sago’s technologies and procedures
• Follow appropriate communication procedures, guidelines, and policies
• Other duties as assigned

Benefits

• Free Drop facility in EST Shift (Up to 50 Kms from office location)
• Free Gourmet Tea/ Coffee
• Mediclaim benefit