HR Business Partner

Summary

Join Centerfield as an HR Business Partner to provide comprehensive HR support to the QuoteManage business unit, a remote call center with 200+ employees. Reporting to the Director of People Operations, you will act as a trusted advisor, driving HR initiatives aligned with business objectives and fostering a positive work environment for a distributed workforce. This fully remote role, supporting employees primarily in the Eastern and Central time zones, requires a self-starter who thrives in dynamic environments. You will manage employee relations, develop engagement strategies, support talent management, partner with leadership on HR strategies, and ensure compliance with employment laws. The position offers a competitive salary and benefits package.

Requirements

• 5-8 years of progressive HR experience, with at least 4 + years supporting a remote workforce or call center environment
• Bachelor's degree in Human Resources, Business Administration, or a related field
• Demonstrated experience in employee relations, performance management, talent development, and HR operations
• Strong understanding of federal and state employment laws (e.g., FLSA, FMLA, ADA, Title VII)
• Proven ability to build strong, trusting relationships with employees and leaders at all levels
• Excellent communication (verbal and written), interpersonal, and presentation skills
• Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment
• Proficiency with HRIS systems (UKG) and Microsoft Office Suite
• Ability to work independently and as part of a remote team
• Adaptability and comfort with technology to support a remote workforce

Responsibilities

• Manage and resolve complex employee relations issues, including investigations, disciplinary actions, and conflict resolution, ensuring compliance with company policies and labor laws
• Develop and implement strategies to enhance employee engagement, morale, and retention within a remote setting, leveraging technology and creative solutions
• Act as an employee advocate, providing a confidential resource for questions, concerns, and feedback
• Support the full employee lifecycle, including onboarding, performance reviews, talent calibration, and offboarding for the remote call center team
• Partner with call center leadership to understand business goals and develop HR strategies that support performance, engagement, and retention within a remote environment
• Provide expert guidance and coaching to managers on a wide range of HR matters, including performance management, employee relations, talent development, and organizational design
• Proactively identify HR trends and issues impacting the remote call center and develop solutions to address them
• Collaborate with managers to identify training and development needs, supporting the growth and career progression of call center employees
• Assist in the development and implementation of succession planning initiatives
• Provide input and support on compensation strategies and adjustments for the remote call center population, ensuring competitiveness and fairness
• Educate employees and managers on company benefits programs and policies
• Ensure compliance with all federal, state, and local employment laws and regulations relevant to a remote workforce
• Maintain accurate HR records and data, leveraging HRIS systems effectively
• Contribute to the continuous improvement of HR processes and policies

Benefits

• Competitive base salary + semi-annual bonus
• Generous PTO – take a break when you need it!
• Industry-leading medical, dental, and vision plans + generous parental leave
• 401(k) company match plan – fully vested on day 1
• Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
• Career growth – we enjoy promoting from within!