Hr Coordinator
Mitratech
๐ต $33k-$38k
๐Remote - United States
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Job highlights
Summary
Join Mitratech's global HR team as an HR Coordinator! You'll be responsible for handling client inquiries via phone and email, assigning tasks, creating documents, and collaborating with the HR services team. This fast-paced role requires strong customer service skills and the ability to multitask effectively. You'll need at least one year of experience in HR, customer service, or research. Mitratech offers a variety of benefits, including health insurance, 401k matching, paid time off, and remote work options. This is a full-time, non-exempt role available fully remote anywhere in the U.S. Growth opportunities within the organization are available.
Requirements
- 1 or more years of experience working in a Human Resources, customer service or research role
- Stellar customer service skills with a professional sense of compassion for difficult situations
- Intermediate or greater Microsoft Office suite skills
- Excellent interpersonal, communication, and presentation skills
- Ability to build strong relationships and work well with peers, managers, and clients
- High level of discretion and ability to follow policies on confidentiality
- Ability to communicate with a wide variety or audiences
- Ability to meet conflicting deadlines, manage multiple priorities with minimal supervision
- Ability to work in a loud environment and manage distractions
- Strong reading comprehension, internet navigation and research skills
- Strong customer service skills; ability to listen to and understand complex HR issues
- Ability to organize and efficiently manage multiple priorities with a sense of urgency
- Ability to manage heavy telephone, email, and other message format volume
- English proficiency - written and verbal
Responsibilities
- Answer, triage and transfer client calls with high level of customer service
- Manage incoming written client correspondence and phone calls for 90+% of the workday
- Assign client requests based on expertise and availability
- Create, update and process tickets with accuracy on our platforms
- Collaborate and work well with others with interruptions in an occasionally loud environment
- Email and phone communication of appointment reminders, follow-ups, and other communications
- Research HR and related topics for HR services team to use when responding to client questions
- Apply knowledge of client inquiries to develop and suggest content, site navigation and tech improvements
- Schedule meetings, calls, training sessions in multiple platforms
- Responsible for thorough and timely documentation and related requests through our systems
- Maintain in depth knowledge of the Companyโs internal proprietary platforms; assist with process development, documentation, and overall workflow improvements
- Provide administrative support to team members on an as needed basis
- Assist with special projects as needed to help advance the team and companyโs operations, processes and efficiencies
- Other tasks depending on the volume, needs and capacity of the Advisory Services department
- Perform other duties as assigned
Benefits
- Health, Dental & Vision Insurance
- 401k + Employer Match
- PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
- STD, LTD & Group Life Insurance
- Paid Parental Leave
- Pet Insurance
- FSA & HSA Options
- Employee Assistance Program
- Remote Work
- Career Advancement & Professional Development Opportunities
- Employee Recognition
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