HR Specialist

Summary

Join our leading SaaS-based Global Employment Platform™ as a Human Resources Specialist! In this fast-growing company, you will support G-P’s clients and engaged professionals, managing back-end HR, accounting, and legal service providers. You will deliver best-in-class HR support, driving company goals. This is an 8-month fixed-term contract. The role involves regional expertise in employee lifecycle events across Africa, senior-level customer support, managing HR partners, collaborating with the Customer Services team, and supporting off-boarding. You will also drive product and AI integration, proactively address errors, solve complex problems, and handle ongoing client matters. Finally, you will lead compliance projects and leverage subject matter expertise to enhance products and services.

Requirements

• 5+ years of Human Resources experience, preferably as an HR Specialist, HR Generalist, and/or HR Business Partner
• Solid working knowledge of HR concepts, practices, and procedures, with in-depth knowledge of regional employment laws and legal requirements related to the in-country management of professionals, to ensure regulatory compliance and minimize legal risks
• Proven ability to multi-task in a fast-paced environment
• Ability to prioritize, self-motivate, and regulate while working independently and in a team environment
• Requires a resourceful and adaptable individual who can navigate unknown territory, 'figure things out' and solve problems in compliance with regulations
• Excellent written and spoken communication skills in English (oral and written fluency)
• Experience interacting with people internationally, demonstrating sensitivity to and understanding of diverse cultural norms, values, and communication styles
• Proficiency in Microsoft Excel, Word, Outlook, and SharePoint, with experience leveraging AI tools to enhance productivity and streamline workflows
• Highly reliable, organized, and customer-service-oriented with a positive attitude and creative problem-solving skills
• Willingness to work flexible hours across time zones, as required for international business

Responsibilities

• Serve as a regional expert for all employee lifecycle events and human resources functions across Africa
• Provide senior-level support to customer inquiries, offering expert guidance on Canadian market norms, with a strong emphasis on in-country compliance and legislative requirements, alongside advice on benefits, payroll, and other HR matters
• Manage local payroll providers, benefits brokers, HR advisors, and other partners
• Collaborate with the Customer Services team to provide strategic HR support for client acquisition (leveraging Canadian expertise) and to strengthen long-term customer relationships through proactive HR guidance
• Support with off-boarding and strategic handling of terminations, ensuring compliance with labour laws
• Drive the adoption and integration of product and AI-related initiatives to enhance the efficiency of internal team processes, improve HR Operations workflows that impact other departments and professionals, and automate routine daily responsibilities
• Proactively address potential errors through creative negotiation, aiming for win-win-win solutions that benefit customers, professionals, and the company
• Solve complex problems by applying analytical thinking and taking a new perspective on developing solutions
• Handle ongoing matters with existing clients by pulling in appropriate members of the team to resolve client queries
• Work independently and autonomously, receiving minimal guidance
• Manage customer and professional data by meticulously maintaining records in our online portal and vendor platforms, adhering to data management best practices
• Lead end-to-end compliance projects in collaboration with cross-functional teams, while also leveraging subject matter expertise and best practices to proactively drive local and global initiatives that enhance our products and services