ProcessUnity is hiring a
Implementation Consultant

Summary

The job is for a Customer Success Implementation Consultant at ProcessUnity, a cloud-based risk and compliance management solutions provider. The role involves configuring software applications, leading multiple customer implementations, gathering customer requirements, developing product expertise, participating in knowledge transfer sessions, and facilitating touch points with customers. The position requires a BS/BA degree in a computer-related discipline or equivalent experience, professional experience in client-facing roles, competency with larger volumes of data, excellent communication skills, project management experience, and enthusiasm as a self-starting team player.

Requirements

• BS/BA degree in a computer-related discipline or equivalent experience (MBA/MS is a plus)
• Based in or near Cork, Ireland
• Professional experience (including internships) in client-facing roles, with preference towards software implementation/information technology
• Comfort and experience with software and configuration of software
• Competency with larger volumes of data, spreadsheets, data manipulation, formula writing and CSV support
• Technical knowledge of fundamental database concepts and relational data
• Excellent written and verbal communication skills
• Creative problem solver with focus on quality
• Project management experience; organized
• Enthusiastic self-starting team player

Responsibilities

• Configure ProcessUnity’s software applications for customers using an enablement/teaching approach
• Lead, manage and coordinate multiple customer implementations simultaneously
• Gather customer requirements and translate to ProcessUnity’s capabilities
• Develop and deliver deep product and technical expertise to ProcessUnity customers
• Participate in knowledge transfer sessions, product training and other strategic initiatives as needed
• Provide a mixture of remote and onsite customer implementation workshops
• Consult with customers on system configuration based on product and industry best practices
• Facilitate touch points and status meetings with customers in a timely and professional manner
• Contribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of implementations and team processes/policies/procedures

Preferred Qualifications

Experience with Salesforce administration is a plus

Benefits

Remote role