Remote Implementation Engineer

Summary

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requirements

• BA/BS degree or equivalent work experience. Technical degrees and/or coursework a plus
• At least 5 years experience in customer-facing roles
• At least 3 years hands on experience configuration NICE portals
• Strong technical acumen with ability to communicate complicated topics to a non-technical audience
• Strong interpersonal skills and the ability to interact across teams with business and technical resources
• Excellent written and verbal communication skills
• Implementation or Technical Support experience
• Industry experience in contact center implementations
• Proficiency with Confluence, JIRA, and Salesforce
• Excellent written and spoken English is essential
• Knowledge of any scripting language is an added advantage like Shell, Perl, JavaScript

Responsibilities

• Collaborate with clients and NICE teams to configure features and products for both new and existing clients
• Adhere to established project deadlines to ensure timely delivery
• Assist customers in maximizing the value of their investment in the NICE platform
• Continuously seek opportunities to enhance value and reduce time to value during the implementation phase
• Maintain comprehensive knowledge of NICE products, components, and services
• Ensure involvement of cross-functional resources, such as Quality Assurance, throughout the implementation and support phases, including pre- and post-implementation
• Work with other NICE teams to improve processes and design more efficient configurations for client portals
• Provide clear and transparent project status updates
• Demonstrate strong attention to detail
• Develop innovative solutions to complex problems, resulting in high levels of customer satisfaction

Benefits

Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week