Implementation Engineer
Protenus
๐ต $75k-$95k
๐Remote - Worldwide
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Job highlights
Summary
Join Protenus as a Solutions Engineer and become an expert in their cloud-based data processing and analytics system, working with customers and technical teams to deliver successful customer experiences.
Requirements
- 2+ years of software implementation experience
- Healthcare data experience preferred, pharmacy or medication experience a plus
- Ability to think creatively about ways to solve customer problems and increase the level of satisfaction over time
- Professional communication skills - written and verbal - that demonstrate an ability to work well on a team and with both technical and non-technical customer contacts
- Past experience with queries on relational (SQL, MS-SQL, Oracle) and non-relational databases (MongoDB)
- Familiarity with tools like Powershell, SSIS, bash
- Proficiency operating from the command line to interact with files, data, and command-line tools
- Basic proficiency with programming languages such as Java, Scala, Python, Spark
- Interest in the Protenus mission and the healthcare and cybersecurity domains
- Proficiency with Linux, Mac, and Windows operating systems
- Knowledge of Amazon Web Services and how cloud computing services work preferred
- Experience with information system security concepts such as single-sign-on, IP allowlisting, and multi-factor-authentication
Responsibilities
- Serve as technical expert on each implementation project; perform technical consults, guide customer technical teams in data extraction, manage SAML/SSO and other integrations
- Partner with Customer Success Managers to support customers post-implementation with technical and data questions and continuous improvement and refinement opportunities
- Perform analysis on customer data to ensure high quality data that maps to the Protenus data model
- Configure customerโs Protenus system to perform with the highest degree of accuracy
- Think about the customer and their experience, providing information and solutions that meet their needs, and sharing ideas for improvement
- Manage multiple projects concurrently, maintaining a high degree of service and responsiveness for all customers
- Build and maintain tooling that increases productivity and data quality
- Develop technical expertise, learning and adopting best practices from team members
- Openly receive coaching and mentorship from managers and senior staff members
- Bring ideas and fresh perspectives from educational and other relevant experiences
Benefits
- Yearly bonus
- Health insurance
- Dental and vision insurance
- Life and disability insurance
- 401(k) with company match
- Lifestyle spending account
- Cell phone & internet reimbursement
- Participation in the companyโs equity program
- Unlimited PTO
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Please let Protenus know you found this job on JobsCollider. Thanks! ๐