Implementation Success Partner

Summary

Join Qventus, a healthcare transformation leader, as an Implementation Success Partner. Lead and manage client implementations, serving as a strategic partner to healthcare organizations. Collaborate closely with clients, R&D, and cross-functional teams to ensure successful delivery of Qventus solutions. This hands-on role involves managing daily client operations, gathering feedback, and driving long-term success. You will play a key role in ensuring client satisfaction and achieving measurable outcomes. The position requires strong communication, problem-solving, and project management skills within a healthcare or enterprise SaaS environment. Qventus offers a competitive salary and benefits package.

Requirements

• 5+ years of experience in implementation, client success, or project management, preferably within healthcare or enterprise SaaS environments
• Strong experience managing day-to-day operations for clients, running project management meetings, and setting agendas for cross-functional teams
• Exceptional communication and relationship-building skills, with the ability to engage with stakeholders at all levels
• Demonstrated ability to resolve escalations, manage competing priorities, and deliver polished, professional communications
• Analytical and problem-solving skills, with a track record of identifying issues, gathering feedback, and driving solutions
• Familiarity with healthcare operations and workflows
• A collaborative and detail-oriented mindset, with a focus on delivering results and creating value for clients

Responsibilities

• Oversee daily operations at assigned clients, such as Honor and UAMS, including running project management (PM) meetings and ensuring alignment across stakeholders
• Set agendas for working groups, facilitate feedback sessions with client teams (e.g., RNs), and serve as the point of contact for Patient Concierge escalations
• Guide clients through the implementation journey, from assessments and future-state design to configuration, training, and go-live support
• Gather client feedback on solutions like PAT Assist, identify issues, and collaborate with R&D to resolve problems while ensuring client satisfaction
• Develop and maintain standardized implementation documentation and training materials to improve processes and scalability
• Collaborate with internal teams to refine messaging for Patient Concierge and other client communications, ensuring consistency and professionalism
• Serve as the primary escalation point and support contact for clients, addressing concerns and providing timely resolutions
• Define and measure value-creation initiatives, validate ROI metrics, and help clients navigate their organizations to achieve and demonstrate measurable outcomes
• Deliver tailored training sessions to prepare client teams for solution adoption and provide ongoing support during and post-go-live
• Partner with R&D, Product, and other internal teams to prioritize client needs and inform future solution enhancements
• Align go-live schedules with organizational readiness, avoiding resource bottlenecks and ensuring seamless rollouts

Preferred Qualifications

• Experience with perioperative workflows or perioperative implementation projects
• Familiarity with AI-driven or machine-learning-powered solutions, especially in a healthcare context
• Background in change management, consulting, or organizational transformation
• Technical expertise in configuring enterprise software solutions

Benefits

• Open Paid Time Off
• Paid parental leave
• Professional development
• Wellness
• Technology stipends
• Generous employee referral bonus
• Employee stock option awards