Inbound Product Manager

Summary

Join ServiceNow as a Product Manager and lead product strategy, communicate priorities, and build consensus. Assume leadership responsibilities as an accountable owner, committed to outcomes regardless of role or organizational boundaries. Work with multiple teams to guide projects through development and deliver high-quality products. Integrate usability studies, research, and market analysis into product requirements to enhance user satisfaction. Communicate complex problems into easily understood requirements and provide solutions. Develop and deliver multi-mode communications conveying a clear understanding of different audience needs. This role requires a proven track record of successful enterprise product development in a SaaS environment, strong communication skills, and experience integrating AI into work processes.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 8 years of overall product management experience with at least 2 years in a large/prominent company
• Experience building and launching products for external, paying customers
• Experience working in an agile/scrum environment
• Experience creating, owning, and driving product road maps
• Experience with end-to-end product delivery - discovery, ideation, requirements/specs, delivery, data analysis/customer feedback
• Experience collaborating with software engineers, architects, UX, and other stakeholders
• Strong oral and written communication skills - able to communicate complex concepts clearly and concisely
• Can articulate/demonstrate innovative thinking

Responsibilities

• Lead product strategy that sets us up for success
• Communicate product priorities and build consensus
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research, and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop and deliver multi-mode communications that convey a clear understanding of the needs of different audiences