Sales Development Representative

Summary

Join Twilio as a Sales Development Representative to drive pipeline generation for programmable communication solutions in Brazil's B2B tech ecosystem. You will nurture early-stage enterprise and high-growth startup opportunities, acting as a strategic frontline in Twilio's go-to-market execution. Responsibilities include prospecting new business, qualifying leads, conducting discovery calls in Portuguese, strategically aligning outreach with regional market dynamics, and collaborating with other teams. The role requires 2+ years of SaaS sales experience, mastery of sales qualification frameworks, proficiency in CRM and sales engagement tools, and a Bachelor's degree. Desired qualifications include understanding of APIs and CPaaS platforms. The position is remote, based in São Paulo, Brazil, with approximately 5% anticipated travel. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• 2+ years of experience in SaaS, CX or API-first sales environments, preferably within cloud communications or CX technologies from global companies
• Mastery of sales qualification frameworks like BANT, CHAMP, or MEDDIC
• Proficiency in using CRM platforms like Salesforce, Sales Engagement Tools (e.g., Salesloft, Outreach), and data enrichment tools (e.g., LinkedIn Sales Navigator, ZoomInfo)
• Self-driven, metrics-oriented, and agile in a cross-functional, multicultural team
• Bachelor’s degree in Business Administration, Marketing, Engineering, or Information Technology

Responsibilities

• Prospect new business
• Qualify inbound and outbound leads for Twilio's Customer Engagement Platform, with a focus on Segment, Flex, Verify, and Messaging APIs
• Conduct discovery calls in Portuguese and rarely English (for global accounts) to understand customer pain points and business use cases
• Strategically align outreach with regional market dynamics, especially fintech, retail, logistics, and digital health verticals
• Collaborate closely with Account Executives, Solution Engineers, and Marketing to tailor messaging and accelerate deal velocity
• Use Salesforce, Salesloft, and internal intelligence tools to manage pipeline and performance metrics

Preferred Qualifications

• Solid understanding of APIs, CPaaS platforms, customer data platforms (CDPs), and omnichannel communications in a CX environment
• Ability to build value-based messaging, tailor narratives per persona (technical vs business), and confidently conduct live demos or discovery calls
• Strong business acumen, customer empathy, and adaptability to fast-paced environments
• Excellent time management, autonomy in remote workflows, and a collaborative mindset
• Clear track record of exceeding KPIs and thriving in cross-functional teams

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program