Inside Sales Executive

Summary

Join New Era Technology, a global technology solutions provider, and become a primary point of contact for minor accounts. You will manage customer relationships, prepare quotations, conduct outreach, and collaborate with other departments to ensure customer satisfaction. Responsibilities include upselling and cross-selling, maintaining account records, and providing regular reports. The ideal candidate possesses proven sales experience, strong communication skills, and proficiency with CRM software. New Era offers a supportive team environment, opportunities for growth, and exposure to the latest technologies.

Requirements

• Someone who has proven sales experience with a track record of managing accounts and driving revenue growth
• Strong relationship building and communication skills
• Ability to identify customer needs and propose tailored solutions
• Experience with upselling and cross-selling strategies
• Goal- oriented with a focus on delivering results
• Excellent organizational skills and attention to detail
• Proficiency with CRM software and Microsoft suites

Responsibilities

• Act as a primary point of contact for “Minor Accounts”, addressing inquiries and providing assistance via phone, email, or in-person communication
• Preparing quotations, facilitating renewals for licencing and agreements were required
• Conduct regular outreach via phone, emails, virtual or onsite meetings to maintain engagement with customers
• Collaborate with other departments (such as customer support and product teams) to ensure customer satisfaction and retention
• Proactively identify opportunities to upsell and cross-sell New Era additional products or services
• Partnering with Account Executives to drive account conversions to the Major accounts team
• Maintain up-to-date knowledge of company products/services, pricing, and promotions to effectively address client inquiries
• Collaborate with internal departments such as finance, logistics, and product management to ensure smooth order processing and delivery
• Providing regular reports and commentary on pipeline opportunities to grow and expand the customer base
• Engage with Vendors in consultation with management to optimise the pricing and gross margin on the sole opportunities
• Maintaining client account and relationship records in the appropriate system
• Ensuring all sales reports and account plans are maintained and up to date
• Maintaining proactive and regular communication with all key stakeholders
• Stay informed about industry trends, market developments and competitive landscape
• Other related duties as required

Preferred Qualifications

• Tertiary qualification in relevant field is desirable
• Experience with PSA tools is desirable but not required

Benefits

• Opportunity to grow in business and join a new service across APAC
• An awesome and friendly team environment with a strong technical support network
• Opportunity to work with the IT industry's latest technologies