Inside Sales Representative

Summary

Join our client, a reputable exterior home improvement services provider, as an Inside Sales Representative! This fully remote position (9 AM - 6 PM EST) focuses on managing inbound and outbound leads, nurturing prospects, and scheduling appointments. You will utilize CRM systems, dialers, and scheduling software to efficiently manage the sales pipeline. Excellent communication and organizational skills are essential, along with the ability to build rapport quickly. The role offers flexible hours, a supportive environment, and opportunities for advancement. Success is measured by efficiently converting leads into appointments, maintaining a healthy pipeline, and delivering high-quality customer interactions.

Requirements

• Proven experience in sales, appointment setting, or customer service (home improvement industry a plus)
• Excellent verbal and written English communication skills
• Strong phone presence with ability to build rapport quickly
• Detail-oriented and organized, able to manage multiple lead types and workflows
• Comfortable using CRM systems and following structured processes
• Motivated, accountable, and goal-oriented

Responsibilities

• Manage inbound leads, qualify them effectively, and schedule qualified appointments
• Conduct outbound outreach to generate and nurture leads
• Follow up on appointments and send timely reminders
• Maintain a healthy sales pipeline with consistent lead nurturing
• Use CRM systems and dialers to track and manage lead information
• Utilize scheduling software to coordinate appointments efficiently
• Handle client communications professionally with a personable and clear approach
• Be open to after-hours client support as needed to maximize sales opportunities
• Respond to inbound leads from online forms, call-ins, and marketing campaigns; qualify and schedule appointments
• Conduct outbound calls to semi-warm leads (homeowners showing interest via website or lead sources) and semi-cold leads (generated by field marketing reps)
• Validate, qualify, check availability, and confirm appointments for leads generated by field marketing reps
• Reconfirm all booked appointments the day prior to ensure homeowner availability and set clear expectations
• Maintain accurate, up-to-date CRM records
• Support implementation and refinement of lead management and follow-up processes
• Re-engage past customers via personalized outreach campaigns
• Call cold lead lists sourced from strategic data vendors to identify new opportunities

Preferred Qualifications

• Efficiently managing and converting inbound and outbound leads into qualified appointments
• Maintaining an organized and active sales pipeline with timely follow-ups
• Delivering high-quality customer interactions resulting in strong lead engagement
• Consistently meeting or exceeding appointment and sales targets

Benefits

Flexible hours and a focus on customer relationships provide a dynamic work experience with room for advancement