Binance is hiring a
Institutional Sales Manager

Summary

The job is for a Client Service role at Binance, a leading global blockchain ecosystem and cryptocurrency infrastructure provider. The role involves managing relationships with major clients, expanding existing customer relationships, building key customer service processes, analyzing user behavior, and providing optimal solutions based on the analysis. The ideal candidate should have 4-7 years of experience in sales and client services with an international financial background, fluency in English and a native language, and passion for the crypto industry.

Requirements

• At least 4-7 years working experience in sales and client services function with international financial background in banking, investments, etc
• Client portfolio including institutional clients, HNW individuals, private bank customers with brokers, futures institutions or commercial banks, etc
• Strong communication, ability to be flexible in a variety of situations, excellent relationship maintenance and sales skills, able to work under pressure
• Fluency English and a native language is preferred

Responsibilities

• Acquiring and developing trust relationships with a portfolio of major clients (global institutional/VIP clients)
• Expanding the relationships with existing customers by sustained communication, understanding of their needs
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers
• Analysis of user behavior, finding hidden needs, writing key customer analysis reports, and communicating with various departments to provide optimal key customer service solutions

Preferred Qualifications

Passionate about crypto. Industry experience would be of an advantage

Benefits

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire