Wrapbook is hiring a
Insurance Customer Service Representative

Summary

Join Wrapbook's growing team as an Insurance Customer Service Representative, supporting customers with application and claim processes, managing certificate of insurance requests, and more.

Requirements

• Strong customer-facing written and verbal communication skills
• Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen insurance expertise
• 2+ years working in insurance
• P&C License (or willingness to obtain within 6 months)
• Experience with Agency management systems
• Demonstrated ability to prioritize tasks and meet daily deadlines to satisfy quick turnaround customer requests

Responsibilities

• Manage certificate of insurance requests from clients, cities, and rental houses
• Support brokers and clients as they fill out new and renewal quote applications
• Support clients with claims forms and providing guidance on claims process
• Vet/pre screen prospective clients, via phone and online application
• Cross train on Workers Comp team tasks, such as Certificate of Insurance issuance, review of client COI’s, follow up on outstanding requested information for applications, file organization
• Assist with agency billing/invoicing process
• Develop, document and manage Notice of Cancellation process to avoid insureds going to collection
• Manage mail review and organization process
• Field calls to General Insurance line and Support line
• Maintain agency files

Preferred Qualifications

• Ability to work West Coast hours
• A background working on entertainment accounts
• Experience working with Salesforce and Applied Epic

Benefits

• Unlimited Paid Time Off
• Work from anywhere in Canada and USA
• Health and Dental benefits
• Up to $1500 towards IT set up for your home
• Up to 2% matching RRSP / 401K
• Learning and Development opportunities
• Up to $50 USD/ $66.50 CAD towards Internet/Cell phone service