Quince is hiring a
Customer Service Representative

Summary

The job is for a Retention Specialist at Quince, a retail and technology company that focuses on providing high-quality essentials at affordable prices. The role involves assisting customers with product information, order statuses, returns & exchanges, and more through various communication channels like phone, chat, email, and social media.

Requirements

• Associate degree or greater
• 2+ years of professional experience working with a computer and web-based tools
• 2+ years of experience working in customer service/support or job where strong writing skills are required
• Grit and ability to overcome obstacles (previous startup experience a plus!)
• Top-notch oral and written communication skills with outstanding attention to detail
• Have open availability and able to work weekends and key holidays
• Comfortable and familiar with working from home and being a self-starter Strong proficiency and willingness in handling customer support responsibilities over the phone

Responsibilities

• Assist and engage with customers over the phone, must be comfortable with outbound call driven customer interactions
• Virtually assist customers over chat, email, and social media with shipping & tracking, returns, product details, and customer account information
• Manage multiple customer interactions channels efficiently
• Multi-task to find information while communicating with customers
• Proactively identify solutions to questions you anticipate in each interaction
• Provide best-in-class service experience for our customers while working in a fast-paced start-up environment
• Seize the opportunity to build long-term relationships with our customers while problem-solving, turning potentially negative customer experiences into wonderful interactions
• Required to maintain metrics at or above expectations. Metrics measured are CSAT, customer retention, daily customer interactions, and response time

Benefits

• Remote -first work environment
• Medical, dental, vision insurance offered
• 401(k)
• Competitive pay with monthly bonus eligibility