Intake Specialist

Summary

Join NOCD, the leading telehealth provider for OCD treatment, as a Member Advocate (Intake Specialist)! You'll be the first point of contact for potential clients, providing exceptional customer service and selling tele-therapy services. Responsibilities include inside sales, appointment coordination, and post-sales support. This is a part-time (20 hours/week) position, Monday-Friday, 4 PM - 8 PM CT, in a fast-paced, goal-oriented environment. We're looking for someone caring, courteous, and professional, with excellent communication skills. A high school diploma or GED is required, and a Bachelor's degree is strongly preferred.

Requirements

• Must be perceived by the patient to be caring, courteous, professional, competent, and able to communicate effectively and with empathy
• Enhance the reputation of NOCD by creating a positive customer experience, including understanding and articulating the value of NOCD to the OCD community
• Demonstrate consistent, excellent customer service with both internal and external customers
• Demonstrate effective communication and interpersonal relation skills
• High School Diploma or GED required

Responsibilities

• Provide an extraordinary customer experience while communicating the services we have to offer
• Sell tele-therapy services to consumers who contact us via phone, text, and email
• Complete the intake process to confidently and accurately get them started on the road to treatment
• Perform inside sales of tele-therapy services
• Coordinate appointments
• Register and schedule therapy appointments
• Provide post-sales support

Preferred Qualifications

• Empathy-driven relationship building skills
• 1-3 years of inside sales or related experience
• Extremely detail-focused and technologically savvy, capable of using multiple software programs at once
• Ability to adapt in a fast-paced environment, common with start-ups and ever changing processes
• Ability to thrive under moderate pressure in a sales environment
• Bachelor's degree

Benefits

• Challenging, and engaging startup environment with an outstanding, mission-driven team atmosphere
• Part-time (20 hours/week) shift: Monday through Friday 4 PM - 8 PM CT