Intake Specialist

Summary

Join NOCD, the leading telehealth provider for OCD treatment, as a Member Advocate (Intake Specialist)! You'll be the first point of contact for potential clients, providing exceptional customer service and selling tele-therapy services. Responsibilities include inside sales, appointment coordination, and post-sales support. This is a goal-oriented role in a fast-growing company, requiring strong communication and empathy. No cold calling is involved. The position offers a unique schedule and a positive team environment.

Requirements

• Be perceived by the patient to be caring, courteous, professional, competent, and able to communicate effectively and with empathy
• Enhance the reputation of NOCD by creating a positive customer experience, including understanding and articulating the value of NOCD to the OCD community
• Demonstrate consistent, excellent customer service with both internal and external customers
• Demonstrate effective communication and interpersonal relation skills

Responsibilities

• Provide an extraordinary customer experience while communicating the services we have to offer
• Sell tele-therapy services to consumers who contact us via phone, text, and email
• Complete the intake process to confidently and accurately get them started on the road to treatment
• Perform inside sales of tele-therapy services
• Coordinate appointments
• Register and schedule therapy appointments
• Provide post-sales support

Preferred Qualifications

• Possess empathy-driven relationship building skills
• Have 1-3 years of inside sales or related experience
• Be extremely detail-focused and technologically savvy, capable of using multiple software programs at once
• Be able to adapt in a fast-paced environment, common with start-ups and ever-changing processes
• Be able to thrive under moderate pressure in a sales environment

Benefits

• Challenging, and engaging startup environment with an outstanding, mission-driven team atmosphere
• Shifts: Thursday through Monday (off Tuesday/Wednesday) Weekday hours (Monday, Thursday, Friday): 11:30 AM - 8 PM CT Weekend hours (Saturday/Sunday): 9 AM - 5:30 PM CT
• Shifts: Saturday through Wednesday (off Thursday/Friday) Weekday hours (Monday, Thursday, Friday): 11:30 AM - 8 PM CT Weekend hours (Saturday/Sunday): 9 AM - 5:30 PM CT