Intake Specialist

Summary

Join NOCD, the leading telehealth provider for OCD treatment, as a Member Advocate (Intake Specialist)! You'll be the first point of contact for potential clients, providing exceptional customer service and selling tele-therapy services. Responsibilities include inside sales, appointment coordination, and post-sales support. This is a goal-oriented role in a fast-growing company, focusing on delivering a top-notch patient experience. Part-time positions are available with flexible scheduling options. We offer a challenging and engaging startup environment with a mission-driven team.

Requirements

• Must be perceived by the patient to be caring, courteous, professional, competent, and able to communicate effectively and with empathy
• Enhance the reputation of NOCD by creating a positive customer experience, including understanding and articulating the value of NOCD to the OCD community
• Demonstrate consistent, excellent customer service with both internal and external customers
• Demonstrate effective communication and interpersonal relation skills
• High School Diploma or GED required

Responsibilities

• Provide an extraordinary customer experience while communicating the services we have to offer
• Sell tele-therapy services to consumers who contact us via phone, text, and email
• Complete the intake process to confidently and accurately get them started on the road to treatment
• Perform inside sales of tele-therapy services
• Coordinate appointments
• Register and schedule therapy appointments
• Provide post-sales support

Preferred Qualifications

• Empathy-driven relationship building skills
• 1-3 years of inside sales or related experience
• Extremely detail-focused and technologically savvy, capable of using multiple software programs at once
• Ability to adapt in a fast-paced environment, common with start-ups and ever changing processes
• Ability to thrive under moderate pressure in a sales environment

Benefits

• Challenging, and engaging startup environment with an outstanding, mission-driven team atmosphere
• Part-time (20 hours/week) shifts available: Off Tuesday/Wednesday schedule: Saturday and Sunday 12 PM - 4 PM CT; Monday, Thursday, Friday 4-8 PM CT
• Off Wednesday/Thursday schedule: Saturday and Sunday 9 AM - 1 PM CT; Monday, Tuesday, Friday 4-8 PM CT