Integrated Payments Sales Manager

Summary

Join BS&A Software as the Integrated Payments Sales and Engagement Manager, leading go-to-market efforts for integrated payments products. This critical role focuses on driving municipal adoption and resident engagement, ensuring seamless implementation and achieving strategic goals. You will manage two Payments Account Managers, own pricing and profitability strategies, and spearhead initiatives to enhance resident adoption. The position requires collaboration with various teams, including marketing, sales, and customer success, to develop and execute effective strategies. Success in this role involves driving both individual and team quotas, reporting on performance metrics, and working in a fast-paced, cross-functional environment. Remote work is available with required travel to Michigan and the Midwest/Southeast.

Requirements

• 5+ years of experience in integrated payments, SaaS, or GovTech sales/operations
• Proven ability to design and execute both B2B (municipal) and B2C (resident) engagement strategies
• Knowledge of payments pricing, interchange optimization, and ACH/credit card processing
• Exceptional communication, data analysis, and negotiation skills
• Willingness to travel and work in a fast-paced, cross-functional environment

Responsibilities

• Manage and mentor two Payments Account Managers, ensuring their success in driving municipal adoption and delivering on quotas
• Collaborate with marketing, sales, and customer success to develop strategies targeting municipalities and residents for increased payment adoption
• Design and execute resident-facing strategies, such as campaigns to drive digital wallet adoption, autopay enrollment, and text-to-pay utilization
• Partner with municipalities to develop communication plans, such as email campaigns, website banners, and in-person outreach, to educate residents on the benefits of modernized payment solutions
• Analyze adoption trends to identify gaps and opportunities, crafting tailored solutions for underperforming municipalities
• Own pricing strategies and ensure compliance with profitability goals and programs like Visa Utility Interchange
• Collaborate with internal stakeholders to maintain competitive yet profitable pricing and navigate exceptions with enterprise accounts
• Drive both individual and team quotas focused on municipal adoption and growth of resident payment engagement
• Report on team performance metrics, highlighting wins and areas for improvement
• Partner with marketing to create resident-friendly educational resources (e.g., FAQs, social media posts, explainer videos)
• Work closely with product teams to ensure the payment platform meets resident and municipal needs, prioritizing features like autopay and text-to-pay
• Collaborate with legal and compliance teams to navigate contractual obligations and risks related to stored payment methods

Preferred Qualifications

• Experience designing resident engagement strategies in the payments or GovTech space
• Track record of increasing user adoption of SaaS or payments products
• Familiarity with municipal workflows and resident engagement tactics

Benefits

• Comprehensive benefits package, including health insurance and 401K
• A culture that values diversity, inclusion, and balance
• Continuous learning and development opportunities
• A supportive and collaborative working environment with opportunities for career growth