International Customer Success Manager

Summary

Join PartsBase Inc., the world's largest online aviation marketplace, as a fully remote Account Manager! You will cultivate and develop relationships with existing members, using a consultative sales approach to identify growth opportunities and expand service scope. Responsibilities include managing contract renewals, creating upsell/cross-sell opportunities, and monitoring customer satisfaction. A comprehensive training program is provided. The ideal candidate possesses 2+ years of B2B SaaS sales and account management experience, excellent communication and negotiation skills, and a results-driven mindset. PartsBase offers a team-focused culture and competitive benefits.

Requirements

• 2+ years’ experience in sales and account management in a B2B SaaS environment
• Excellent verbal and written communications skills
• Strong negotiation skills and ability to handle rejection
• Ability to be assertive and persuasive without being aggressive
• Strong problem-solving skills and the ability to think on your feet
• Strong organizational and multi-tasking abilities
• Persistence, resilience, and a results-driven mindset
• Active listening skills
• Ability to learn, reason and adapt quickly
• Quota carrying inside sales/business development experience
• Ability to work independently and as part of a collaborative team
• Written and spoken fluency in English; Arabic preferred
• Proficient in Microsoft Office Suite, Zoom, Oro (or similar CRM)

Responsibilities

• Develop and maintain strong relationships with key decision makers and stakeholders with PartsBase’s international market
• Work closely with key contacts within the customer’s organization to identify growth opportunities and expand the scope of services provided to customers, emphasizing a scaled program approach
• Create impactful customer connections through insights and education via demos and presentations
• Monitor customer satisfaction levels, proactively identify issues, and work to resolve them in a timely and efficient manner
• Develop and implement strategies to control client churn and maximize retention rates

Preferred Qualifications

• Energetic
• Adaptable to fast paced environment
• Data/metric and goal driven
• Coachable
• Detailed oriented
• Strong negotiator and communicator
• Detail oriented

Benefits

• Medical, Vision, and Dental insurance
• Supplemental Insurance
• Paid Holidays
• Medical Leave
• Paid Time Off
• 401