IT Administrator

Summary

Join Arine, a rapidly growing healthcare technology company, as a multi-platform IT Administrator supporting US operations. Based in San Francisco, this role involves providing onsite and remote technical support to staff, troubleshooting and resolving laptop issues, and managing systems across Mac, Windows, and ChromeOS environments. You will build and configure end-user systems, work with manufacturers to resolve hardware and application problems, and manage user access and security. The position offers flexible work hours with a preference for 1-2 days per week in the office, and reports to the Head of Security and IT Infrastructure. Arine provides a dynamic work environment with opportunities for growth and collaboration within a leading healthcare technology company.

Requirements

• Minimum of 2 years of desktop support/management
• Degree in Information Technology, Computer Science, or a related field
• Experience in a cloud-based environment
• Experience with Mobile Device Management
• Understanding of computing hardware technology and their associated operating systems
• Ability to install, configure, and maintain operating systems and applications
• Strong communication skills
• Understanding on how to perform advanced troubleshooting of end-user computing devices, laptops, and network issues
• Ability to follow documented standard operating procedures
• Ability to develop standard operating procedures based on policies and changes to the environment
• Understanding of information security practices and HIPAA
• Ability to analyze issues, develop plans, and implement their solutions
• Must be able to speak, read, and write proficiently in the English language. The ability to understand issues over the phone and to clearly communicate instructions and guidance is essential for this position
• Ability to pass a background check
• Must live in and be eligible to work in the United States

Responsibilities

• Provide onsite and remote support to troubleshoot, repair, and resolve laptop issues for staff
• Build and configure end-user systems in a Mac, Windows, and ChromeOS environment
• Work with manufacturers to support and resolve hardware and application issues
• Be familiar with supporting connected devices and accessories such as keyboards, mice, monitors, and home routers
• Track and resolve issues using a ticketing system
• Create and update standard operating procedures and "How-To's" as needed
• Effectively communicate troubleshooting steps whether communicated over IM, video, and call
• Manage and support users with Office 365, Google Workspace, and Zoom
• Maintain high satisfaction ratings among peers
• Conduct periodic user, group, and access reviews
• Assist with managing access controls

Preferred Qualifications

• An established private work area that ensures information privacy
• A stable high-speed internet connection for remote work

Benefits

• The salary range for this position is: $75,000-85,000/year
• Work hours are generally flexible