IT Administrator

Summary

Join Cloudbeds as an IT Administrator and support our global team by implementing and maintaining solutions for internal applications and hardware. You will provide remote support to end-users across various cloud platforms, diagnose and resolve technical issues, and assist in building and troubleshooting Workday integrations. Responsibilities include configuring Workday reports and dashboards, supporting IT projects, and acting as an escalation point for hardware and software problems. The ideal candidate possesses 3-5 years of IT administration experience across Windows and macOS environments, direct experience with Workday integrations, and strong troubleshooting skills. Cloudbeds offers a remote-first work environment, paid parental leave, a home office stipend, and professional development opportunities.

Requirements

• 3–5 years experience in IT administration across Windows and macOS environments
• Direct experience with Workday integrations (e.g., Core Connectors, EIB, or Studio)
• Proven ability to generate custom reports and dashboards utilizing calculated fields  in Workday for operational or compliance needs
• Experience managing identity providers like Okta and SAML-based SSO for Workday
• Strong troubleshooting, documentation, and ticketing skills
• Ability to work independently and communicate across technical and non-technical teams
• Fluent in English

Responsibilities

• Support end-users remotely within cloud platforms like Carbon Black, G-Suite, JAMF, Slack Enterprise, Workspace One, Zoom, among others
• Diagnose and resolve technical hardware and software issues for end-users remotely
• Assist in IT's responsibilities in building, troubleshooting, and maintaining Workday integrations (EIB, Studio, Core Connectors, Web Services) with key external systems such as payroll, benefits, and applicant tracking tools
• Configure and maintain Workday reports and dashboards using calculated fields, matrix reports, and custom data sources for stakeholders
• Support on IT projects, including SaaS tool integrations and access management
• Administer and support Workday integrations and reporting tools, including troubleshooting data syncs and managing user provisioning workflows
• Act as an escalation point of contact for internal end-user hardware and software issues
• Other duties as needed

Preferred Qualifications

• Workday Pro or relevant Workday certifications
• Experience supporting IT compliance efforts (e.g., SOC 2, ISO 27001) as they relate to HR systems
• Familiarity with UniFi devices and home network troubleshooting
• Certifications in Okta, G-Suite, AWS, or other SaaS platforms

Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo)
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access provided to professional Therapy and Coaching
• Access to professional development, including manager training, upskilling and knowledge transfer