IT Administrator

Summary

Join Salsify's IT team in Lisbon, Portugal as an IT Administrator! You will be a key member of a global team, supporting employees and ensuring smooth IT operations. This hybrid role offers a blend of remote work and in-office collaboration. You will administer SaaS solutions, manage Mac systems, provide technical support, maintain office equipment, and manage employee onboarding/offboarding. The ideal candidate possesses 2+ years of IT administration experience, expertise with Mac fleets and MDM solutions, and strong communication skills. Salsify offers competitive compensation, equity, and a comprehensive benefits package.

Requirements

• 2+ years of experience in IT administration, with a focus on managing and supporting Mac fleets
• Experience with an MDM solution like Jamf Pro, Kandji, InTune, JumpCloud, or similar
• Experience with SaaS solutions such as Okta, Google Workspace, Zoom, Atlassian Confluence/Jira/Jira Service Management
• Comfort with core IT principles and a passion for troubleshooting technical issues
• A solid foundation in IT and a willingness to learn and expand your knowledge
• Fluency in English

Responsibilities

• Administer critical SaaS solutions, such as Okta, Google Workspace, Atlassian Confluence, Atlassian Jira, Atlassian Jira Service Management, Slack, and Zoom, to ensure smooth integration and functionality
• Manage and support Mac systems using Jamf Pro, ensuring they operate efficiently and effectively
• Provide exceptional technical support to employees, addressing their service requests promptly and resolving IT issues they may encounter
• Maintain in-office equipment, including Zoom Rooms and Meraki network infrastructure, to ensure optimal performance and reliability
• Manage the IT aspects of employee onboarding and offboarding, including account creation, equipment provisioning and collection, and access control, to ensure a seamless transition for new and departing employees
• Proactively identify and resolve potential issues in the IT infrastructure to prevent disruptions and maintain a stable and secure environment
• Contribute to the development of knowledge base articles and how-to guides to empower employees with self-service resources and reduce the need for direct IT support
• Identify opportunities for automation to streamline processes and improve efficiency, leveraging APIs and other cutting edge tools
• Provide on-site technical support for events in and around the Lisbon office, ensuring that technology runs smoothly and contributes to the success of these events

Preferred Qualifications

• Enjoyment in tackling technical challenges and finding creative solutions
• A people-person attitude and a passion for helping others with their tech needs
• Clear and effective communication skills, enabling you to interact with both technical and non-technical individuals
• A collaborative spirit and the ability to thrive in a team environment
• Curiosity about technology and a desire to continuously learn and adapt to new advancements

Benefits

• Health & medical benefits
• PTO
• Equity in the form of stock options
• Hybrid work arrangement