IT Operations Administrator

Summary

Join Jimdo's IT team as a system administrator and contribute to a seamless and secure working environment for a global, remote-first company. You will provide IT support, manage identity and access, oversee onboarding/offboarding, administer security solutions, automate tasks, and manage IT assets. This role requires 4+ years of experience in IT support, proficiency in Windows and macOS, experience with ITSM platforms, scripting skills, and cloud infrastructure knowledge. Jimdo offers a flexible, remote-first work environment, opportunities for professional development, and a competitive benefits package including a remote office set-up bonus, a unique workation policy, and an employee assistance program.

Requirements

• 4+ years of experience in IT support, system administration, or a related role
• Strong proficiency in Windows and macOS environments, with hands-on experience in administering Identity Providers (IdP), Single Sign-On (SSO), and Multi-Factor Authentication (MFA)
• Experience with ITSM platforms, tracking and managing hardware inventory, procurement, and software licenses
• Skilled in PowerShell, Python, or Bash scripting for automation
• Experience with cloud infrastructure, endpoint management, and network configurations
• Solid understanding of office networks, including Wi-Fi configurations, VLANs, routers, firewalls, VPN, and Zero Trust architecture, alongside experience with cloud infrastructure platforms
• Ability to collaborate cross-functionally and maintain IT compliance standards
• Excellent troubleshooting skills with a proactive approach to problem-solving
• Strong documentation and knowledge-sharing capabilities

Responsibilities

• Provide IT support for hardware, software, and operating systems, ensuring smooth day-to-day operations
• Manage Identity and Access Management (IAM) across Jimdo’s services and applications
• Oversee onboarding and offboarding processes, ensuring secure account provisioning and deactivation
• Administer Endpoint Detection & Response (EDR) solutions and Mobile Device Management (MDM) solutions
• Automate IT tasks through scripting and process optimization as well as system integrations
• Manage IT assets, office networks, and infrastructure to maintain stability and efficiency

Benefits

• Fully remote work set-up with opportunities for in-person collaboration
• Flexible working hours
• Up to three free Jimdo websites for your personal or professional projects that you get to keep forever
• Company-wide access to LinkedIn Learning and Hack Weeks, Deep Work Thursdays, conferences and access to technical eLearning platforms
• Annual compensation reviews
• A remote office set-up bonus
• A unique workation policy
• An employee assistance program, offering resources and counseling
• Up to three free Jimdo websites for your personal or professional projects that you get to keep forever