Remote IT Support Engineer

Summary

Join a fast-moving, well-funded, and mission-driven startup as an IT support/operations professional to help create a world-class IT program from the ground up. You will work with the IT team to build out and refine our zero-touch endpoint deployment strategy, define internal support SLAs, and implement security policies across various third-party vendors.

Requirements

• 5+ years of experience in an IT support/operations role
• High-level customer service orientation with a focus on end-user experience
• Comfortable working directly with executives and other senior leadership
• Strong communication skills and ability to understand/empathize with users
• Experience administering Okta, Google Workspace, Slack, and Zoom
• Experience managing and supporting macOS
• Knowledge and experience with MDM tools
• Basic network understanding and troubleshooting
• Experience automating repetitive tasks

Responsibilities

• Work with the IT team to build out and refine our zero-touch endpoint deployment strategy
• Define internal support SLAs
• Implement security policies across Okta, Slack, Google Workspace, Google Cloud, and other third-party vendors

Benefits

• Competitive healthcare benefits
• Generous equity compensation
• Unlimited vacation
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)