IT Support Specialist

Summary

Join Brevo's growing IT team as an IT Support Specialist! You will analyze departmental needs, provide end-to-end customer support, and implement IT operations. This role requires 5-7 years of experience and advanced knowledge of networking protocols, operating systems, and authentication protocols. Brevo offers a unique startup environment, opportunities for professional growth, a modern office, and various benefits including medical insurance, flexible working hours, remote work options, and a generous referral program.

Requirements

• 5-7 years of experience working as an IT Support Specialist or equivalent
• Advanced knowledge in the followings technologies: Networking Protocols (DNS, DHCP, OSI Model), Operating System (MacOS, Microsoft Windows 10 and Linux (Ubuntu, mint)) and Authentication Protocol (Oauth, SAML)
• Good understanding of infrastructure and information security
• Highly positive attitude and ability to build conducive working relationships with colleagues from all levels
• Excellent communication skills and a strong experience in a multicultural environment

Responsibilities

• Analyze departmental needs, identify gaps, and boost efficiency, productivity, and accuracy
• Provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging, and perform day-to-day IT support tasks
• Implements IT operations, manages inventory, installs and configures operating systems, and installs and configures applications such as: Windows 10 / MacOS / LinuxOS
• Implements IT operations, manages inventory, installs and configures operating systems, and installs and configures applications such as: Mobile Device Management systems (JumpCloud DaaS / ABM)
• Manage collaboration tools and provide support (N1/N2)
• Software management (antivirus software, password manager, MS Office, etc)
• Track and maintain hardware and software inventory

Preferred Qualifications

A firsthand experience in system administration is appreciated

Benefits

• A unique opportunity to join an international and collaborative startup environment in a hyper-growth context
• The chance to grow your professional and technical skills, with real room for career progression
• A modern office in a central location with free fruits & drinks & a lot of fun activities
• Amazing referral program where employees can choose a gift item of 1.5 Lac including a bike, flight tickets, and many more
• 1.4x times your salary if you're working on any week off or holiday due to critical tasks/issues
• An umbrella of leaves and holidays
• Budget to support your workspace at home
• Medical Insurance of INR 10 Lacs is borne by the company
• An employee-friendly compensation structure that includes Tax saving optional components where the employee can save extra tax
• Bi-annual global company offsite; inter-office trips
• Virtual Festival & Birthday celebrations, Team parties, & team-building outings
• Brevo values work-life balance and offers flexible working hours and remote work