Remote Junior Account Executive

Summary

Join our team of sales professionals and help small businesses choose Gusto as their payroll platform. You'll interact with customers via email, chat, and live phone interactions, exercising advisory sales skills and demonstrating customer success skills. Our team is passionate about solutions selling and committed to building a collaborative and inclusive workplace.

Requirements

• 2 year minimum previous experience working in a high volume sales or customer service environment where you were cross selling, up-selling, or maintaining a quota / KPIs
• A commitment to customer empathy and ethical business practices
• Passion to achieve goals and improve your craft
• Excellent communication skills both via phone and email/chat
• Motivated by challenge and adaptable to change

Responsibilities

• Manage high volume & high velocity outbound calls to customers at different points in the customer journey: discovery, qualification, sales, decision and onboarding (70-75% of your talk time will be sales based)
• Help manage any overflow Inbound volume when needed. This amounts to less than 5 calls a day during busy times and less than one a day in a typical volume period
• Keep clean record of notes in Salesforce for all leads worked
• Be a trusted advisor in helping customers select Gusto as a payroll platform
• Support customers through account setup and onboarding (25-30% of your daily conversations)
• Exhibit customer empathy and demonstrate product knowledge
• Exercise and master advisory selling of solutions for small businesses
• Participate in community and career development opportunities at Gusto