Remote Junior Affiliate Account Manager

Summary

Join our team as an Account Manager to develop new solutions, optimize client performance, and increase spending through upselling and retention efforts.

Requirements

• College degree or equivalent in account management/customer service experience preferred
• Knowledge of English (or other language needed) - Upper-Intermediate
• Media buying experience, as well as working with Brands and Agencies preferred
• Basic knowledge and understanding of the online advertising industry, technologies
• Adtech knowledge
• Knows local affiliate industry
• Experience with CRM system management and Upsell records

Responsibilities

• Propose new solutions and formats to increase the amount of spending and/or obtain better performance from current traffic campaign delivery
• Develop different cooperation terms & conditions with small agencies, and individual advertisers to attract new advertisers and increase their spending
• Work on internal and external optimization of active clients to achieve higher performance of current cooperation (higher CTRs, CPMs, CPCs, Revenue etc.)
• Increase general spending of MGID from the cooperation with clients through internal optimization of active ad campaigns (CPCs, category filters, blocklist/whitelist changes, new ads creation, etc.)
• Perform complicated optimization steps requiring a deep understanding of the sphere in general, our system in particular, and thorough analytics study under constant supervision
• Reconnect with clients that stopped cooperation with the purpose of resuming the collaboration, possibly with adjustments in current terms of work
• Continue active negotiations with clients that are at the point of switching to another traffic provider; persuading the client to continue the cooperation
• Work closely to gather information from clients what are the differences between or and other platforms to get a deeper understanding of what has to be changed or improved on our side for rising spending by them
• Check the daily status of all clients signed after the account manager follows existing workflow rules
• Work on moderation of pending campaigns following existing workflow rules
• Work with clients’ requests (via email, Skype, phone, and other messengers) following existing workflow rules
• Work with requests from the Anti Fraud department following existing workflow rules
• Work with the recently transferred clients on possibilities to optimize and upsell following existing workflow rules
• Work with Hubspot following existing workflow rules
• Work on establishing personal relations with clients
• Work on individual tasks and team projects
• Work with creative and compliance team under client's requests or/and creatives
• Invoicing
• Develop a plan of cooperation with each transferred client beforehand (gathers info about the current results from the support manager or from the sales manager about their current results with other platforms; makes analysis of the potential for upsell, optimization, and if needed return)
• Perform self-presentation according to all workflow procedures to the clients and starts a conversation with aim of increasing cooperation and performance
• Establish personal relations with all the transferred clients
• Perform immediate reporting regarding all non-standard issues with clients
• Gather and organize information obtained from working on team projects to analyze the results and difficulties from working on the project
• Provide monthly, and weekly reports or reports upon request regarding the current results, issues, workflow processes