Junior Support Specialist

Summary

Join our team as a Customer Support Specialist and start your journey in customer support. You will be working with buyers from software companies, responding to queries, and escalating complex issues. This is a great opportunity for growth, with potential to progress into Level 1 Customer Support or specialist roles.

Requirements

• You have 0-2 years experience in a customer support, customer service, or customer-centric role, or you're eager to transition into your first customer-focused position
• You are a proficient English speaker
• You love interacting with and helping people
• You share experiences and feedback with others in order to build your skills
• You continuously seek to improve, rather than settling for the current state
• You have an investigative mindset and like to think out of the box

Responsibilities

• Respond to and resolve queries from our customer’s customers via email
• Escalate advanced/ complex queries to the appropriate internal channels
• Continuously improve your knowledge of the Paddle products and increase your ability to understand more and more advanced queries in order to grow in your role
• Collect feedback, report any issues you come across, get involved in improving our processes and actively participate in team meetings

Benefits

• Attractive salaries
• Stock options
• Retirement plans
• Private healthcare
• Well-being initiatives
• Unlimited holidays
• Enhanced parental leave