Key Account Manager

Summary

Join Broadvoice as a Key Account Manager and manage and grow relationships with strategic clients in the UCaaS and CCaaS space. You will be responsible for client relationship management, account growth, solution presentations, client retention and satisfaction, market and product expertise, issue resolution, and contract negotiation. This role requires 5+ years of experience in key account management, preferably in SaaS, UCaaS, or CCaaS. You should possess strong communication, problem-solving, and relationship-building skills. The position is remote in Colombia and involves less than 15% travel. Broadvoice offers a competitive salary, opportunities for global impact, and an inclusive culture.

Requirements

• Experience : 5+ years of experience in key account management, preferably in the SaaS, UCaaS, or CCaaS space
• Industry Knowledge : Strong understanding of Unified Communications and Contact Center technologies, with the ability to effectively present these solutions to clients
• Sales Acumen : Proven track record of successfully managing key accounts, upselling, and meeting or exceeding sales targets
• Communication Skills : Excellent verbal and written communication skills, with the ability to present complex information in a clear and compelling way
• Problem-Solving : Strong analytical skills, able to assess client challenges and recommend tailored solutions
• Relationship-Building : Demonstrated ability to build and maintain strong relationships with senior stakeholders and key decision-makers
• Collaboration : Ability to work effectively across internal teams to coordinate and deliver comprehensive solutions
• Travel : Willingness to travel for client meetings, industry events, and conferences as needed

Responsibilities

• Client Relationship Management : Serve as the primary point of contact for key accounts, fostering strong, trusted relationships with decision-makers and stakeholders
• Account Growth : Identify opportunities to expand services within existing accounts, focusing on upselling and cross-selling UCaaS and CCaaS solutions
• Solution Presentation : Lead product demonstrations, proposals, and business reviews, showcasing how our solutions align with client objectives
• Client Retention & Satisfaction : Ensure high levels of client satisfaction by delivering exceptional customer service, addressing concerns, and ensuring timely delivery of solutions
• Market & Product Expertise : Stay up-to-date on the latest trends in UCaaS and CCaaS, using that knowledge to provide strategic insights to clients
• Issue Resolution : Proactively manage and resolve client issues, acting as the client's advocate within the organization
• Contract Negotiation : Oversee renewals, contract negotiations, and pricing discussions, ensuring both client satisfaction and company profitability

Benefits

• Competitive Salary: We offer a competitive salary package commensurate with your experience and skills, designed to reflect the critical value you bring to our global operations
• Global Impact: Join us and be a part of a team that's transforming the way businesses communicate worldwide. Your work will have a direct impact on improving our clients' communication capabilities across the USA, EMEA, and LATAM regions
• Inclusive Culture: Broadvoice is dedicated to creating a diverse and inclusive environment where every employee feels valued, respected, and empowered to contribute their unique perspectives and ideas