Key Account Manager - Rollups

Summary

Join Gelato, a Rollup as a Service Platform, as a Key Account Manager in the BD & Commercial Department. This crucial role focuses on managing and expanding relationships with key accounts post-sales. The ideal candidate possesses a strong commercial background and understands the needs of various stakeholders within client organizations. Responsibilities include account management, upselling/cross-selling, technical liaison, customer support, strategic planning, gathering customer feedback, and performance monitoring. The position requires at least 3 years of key account management experience in web3, understanding of web3 infrastructure, strong commercial skills, in-depth knowledge of rollups, CRM software experience, and excellent communication skills. Benefits include a fully remote work environment, generous token vestings in $GEL, and investment backing from industry-leading firms.

Requirements

• Minimum of 3 years experience in key account management or a related role in web3
• Understanding of web3 infrastructure, especially pertaining to the RaaS business
• Strong commercial know-how and the ability to understand and discuss web3-specific infrastructure services like Bridging, RPCs, indexers or oracles
• In-depth understanding of Rollups
• Experience with CRM software like Hubspot
• Excellent communication and interpersonal skills
• Problem-solving mindset with a focus on customer satisfaction

Responsibilities

• Account Management: Maintain and develop relationships with key accounts, ensuring their ongoing satisfaction and success with our products and services
• Upselling and Cross-selling: Identify opportunities for upselling and cross-selling additional services and solutions to drive revenue
• Technical Liaison: Act as the primary point of contact between the client and our technical teams, translating technical requirements and ensuring clear communication
• Customer Support: Provide after-sales support to key accounts, troubleshooting issues and ensuring timely resolution in collaboration with the support and technical teams
• Strategic Planning: Develop and implement account plans that outline short- and long-term strategies for client growth and retention
• Feedback Loop: Gather and relay customer feedback to the product development team to drive continuous improvement of our offerings
• Performance Metrics: Monitor and report on key account performance metrics, identifying areas for improvement and growth

Preferred Qualifications

Bonus: Coding Experience

Benefits

• Small, fully remote team with an office in Zug, Switzerland
• Generous token vestings paid in the network’s native $GEL token